Aftermarket Account Manager Job at JR Automation

Job Description

The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as an Aftermarket Account Manager as we work together to bring innovative automation solutions to life. Location Type: This is a full-time salary position that is remote.

Job Responsibility

Serve as the primary aftermarket commercial owner and relationship manager for assigned aftermarket accounts
Develop and execute account plans to grow aftermarket revenue, increase customer retention, and expand share of wallet
Establish and maintain strong relationships with customer stakeholders across operations, maintenance, engineering, procurement, and leadership teams
Conduct regular account reviews to understand customer objectives, operational challenges, and upcoming business needs
Identify, qualify, and develop opportunities for service contracts, preventative maintenance programs, enhanced warranties, emergency service support, training, spare parts programs, and retrofit/modernization projects
Develop and maintain a robust sales pipeline to achieve assigned revenue and growth targets/quotas
Lead opportunity management activities including discovery, qualification, proposal development and delivery, negotiation, and contract execution
Drive service contract and initial provisioning parts attachment and renewal efforts across the installed base
Identify aging equipment, reliability concerns, capacity constraints, and obsolescence risks that may create upgrade or modernization opportunities
Collaborate with internal automation project teams and Account Managers to maximize parts sales, initial provisioning parts, and lifecycle support program attachments
Collaborate with Inside Sales Representatives and Field Service Engineers to identify and pursue qualified sales opportunities generated through customer inquiries and quoting activity
Coordinate with Inside Sales, Field Service, Engineering, Operations, and other internal groups to develop customer solutions and ensure successful execution of customer commitments
Monitor customer satisfaction, daily spares and service activities to identify and resolve sales volume drift
Develop customer-specific growth strategies based on installed base assessments, equipment lifecycle stages, and business priorities
Maintain accurate opportunity, forecast, account, and activity information in the CRM
Provide regular sales forecasts, account updates, and pipeline reviews
Monitor contract performance, renewal schedules, and customer utilization of aftermarket services
Support new automation projects and transitions to aftermarket by establishing engagement plans and identifying post-installation support revenue opportunities
Conduct installed base reviews and health assessments to uncover additional sales opportunities
Negotiate pricing, contract terms, and commercial agreements with established guidelines
Represent the company at customer meetings, industry events and trade shows as required
Achieve assigned revenue, profitability, service contract, parts, and account growth objectives
Ensure compliance to company policies, commercial practices, and quality standards

Requirements

Proven ability to identify, pursue and convert new business opportunities and/or commensurate experience in the automated solutions industry
Strong consultative selling skills with the ability to understand customer needs to develop tailored solutions
Excellent communication and presentation skills, with the ability to influence decision-makers at all levels
High level of resilience, adaptability, and problem-solving skills with experience in a customer-focused environment
Possesses a results-driven mindset with a track record of meeting or exceeding sales targets
Demonstrated organization and time-management skills with the capacity to manage various projects, priorities, and deadlines
Proficiency using CRM systems to document activities, track opportunities, and support accurate forecasting
2+ years’ experience in a durable goods aftermarket business
automation integrator preferred
Ability to collaborate effectively with cross-functional teams, including engineering, operations, Account Managers, Sales and leadership

What we offer

Competitive wages
medical benefits starting your first day
paid parental leave
Opportunity to work on customized, 1-of-1 automation projects
A collaborative, engineering-driven environment
Career growth and skill development opportunities
A role where craftsmanship and quality truly matter
Work with cutting edge and innovative technologies

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Aftermarket Account Manager

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