Aftercare Service Delivery Manager Job at Dynamic Search Solutions (London)

Aftercare Manager - High-End Residential AV Sector

An exceptional opportunity has arisen for an experienced Aftercare Manager to jo...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven background in client relations, account management, or customer service within a premium or technical environment
Exceptional communication, interpersonal, and conflict resolution skills
Strong leadership and team management abilities
Proficient in ticketing or contract management systems with excellent attention to detail
Commercially aware, with the ability to balance client expectations and company objectives
Calm, confident, and composed when dealing with high-profile clients

Job Responsibility

Oversee customer satisfaction and nurture long-term client relationships
Act as the primary point of escalation between clients and the Aftercare team
Lead, develop, and motivate team members to achieve key performance objectives
Drive continuous improvement across service delivery and operational processes
Identify and implement opportunities to enhance service revenue
Collaborate effectively with senior management to resolve complex issues
Maintain a professional approach when dealing with Prime and Super Prime clients

What we offer

£45,000 basic + up to £10,000 commission potential through upselling services
Monday–Friday, 8:00 AM–5:00 PM
20 days + bank holidays, increasing by 3 days after 2 years’ service
Health Scheme enrolment after 3 years’ service
Pension scheme
Company phone and cycle-to-work scheme

Fulltime

Aftercare Manager

An exceptional opportunity has arisen for an experienced Aftercare Manager to jo...

Location

United Kingdom , London

Salary:

45000.00 - 55000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven background in client relations, account management, or customer service within a premium or technical environment
Exceptional communication, interpersonal, and conflict resolution skills
Strong leadership and team management abilities
Proficient in ticketing or contract management systems with excellent attention to detail
Commercially aware, with the ability to balance client expectations and company objectives
Calm, confident, and composed when dealing with high-profile clients

Job Responsibility

Oversee customer satisfaction and nurture long-term client relationships
Act as the primary point of escalation between clients and the Aftercare team
Lead, develop, and motivate team members to achieve key performance objectives
Drive continuous improvement across service delivery and operational processes
Identify and implement opportunities to enhance service revenue
Collaborate effectively with senior management to resolve complex issues
Maintain a professional approach when dealing with Prime and Super Prime clients

What we offer

£45,000 basic + up to £10,000 commission potential through upselling services
Monday–Friday, 8:00 AM–5:00 PM
20 days + bank holidays, increasing by 3 days after 2 years’ service
Health Scheme enrolment after 3 years’ service
Pension scheme
Company phone and cycle-to-work scheme

Fulltime

Jeweller (Welder)

The Jeweller/Welder role is an exciting opportunity to help deliver our services...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A customer focused mindset, putting them first in all you do
An understanding and appreciation of the luxury service environment
Experience in welding or soldering
A passion for sharing your knowledge with others, willing to help and advise different areas of the business
Commercial drive to achieve store targets
Ability to document your authorisation to work in the United Kingdom.

Job Responsibility

Deliver warm and welcoming customer service
Confidently style and advise our customers on their jewellery needs
Bespoke measure and weld permanent jewellery including bracelets
Advise our customers on the welding process
Maintain excellent product knowledge and complete brand training
Support the aftercare process
Deliver welding services in store adhering to all health and safety procedures
Provide feedback on product and customer experience
Be responsible for the accuracy of welding stock items
Keep the equipment and services area clean and tidy

Parttime

Nurse Manager

At Rowan, we are all about making ear piercing experiences a celebration full of...

Location

United States , Riverton

Salary:

65000.00 - 75000.00 USD / Year

Rowan

Expiration Date

Until further notice

Requirements

Active RN or LPN/LVN License
Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment
Proven strong leadership skills with the ability to inspire, motivate and develop a team
Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
Proven track record of driving sales and optimizing store profitability
Excellent customer service skills with a passion for creating memorable experiences
Ability to work a flexible schedule, including weekends and holidays
Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met
Comfortable using technology, software systems and POS
Deep understanding of retail operations, including inventory management and visual merchandising

Job Responsibility

Pierce, oversee the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment
Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session
Ensure customer's safety and comfort and smooth flow of customer care
Provide confident, clear, and professional communication with clients throughout their entire piercing experience
Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being
Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety
Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services
Create a warm, welcoming, celebratory atmosphere, greet and engage with customers
Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience

What we offer

Annual Base Salary between $65,000 - $75,000
This role is eligible for the Studio Manager Monthly bonus program as well as earned tips
Paid accrued Vacation and Sick Time for full-time employees
Medical/Dental/Vision Health Plans for full time employees
Employee Assistance Program (EAP) Resources
401k and Roth IRA Plans
Generous employee discounts on our amazing products and services
Team Member Referral Bonus plan for Studio positions

Fulltime

Sales Associate

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving and aftercare)
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Parttime

Sales Associate

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving and aftercare)
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Parttime

Sales Associate

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving and aftercare)
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Parttime

Sales Associate

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving and aftercare)
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Parttime

Aftercare Service Delivery Manager

Dynamic Search Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

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