CrawlJobs Logo

Aftercare Manager - High-End Residential AV Sector

United Kingdom, London 45000.00 GBP / Year · Job Posted December 08, 2025
Apply Position
Job Link Share

Job Description

An exceptional opportunity has arisen for an experienced Aftercare Manager to join a market-leading organisation within the high-end residential AV sector. This position requires a confident and professional individual capable of managing premium client relationships, leading a dedicated aftercare team, and ensuring the consistent delivery of outstanding service to discerning clientele.

Job Responsibility

  • Oversee customer satisfaction and nurture long-term client relationships
  • Act as the primary point of escalation between clients and the Aftercare team
  • Lead, develop, and motivate team members to achieve key performance objectives
  • Drive continuous improvement across service delivery and operational processes
  • Identify and implement opportunities to enhance service revenue
  • Collaborate effectively with senior management to resolve complex issues
  • Maintain a professional approach when dealing with Prime and Super Prime clients

Requirements

  • Proven background in client relations, account management, or customer service within a premium or technical environment
  • Exceptional communication, interpersonal, and conflict resolution skills
  • Strong leadership and team management abilities
  • Proficient in ticketing or contract management systems with excellent attention to detail
  • Commercially aware, with the ability to balance client expectations and company objectives
  • Calm, confident, and composed when dealing with high-profile clients

What we offer

  • £45,000 basic + up to £10,000 commission potential through upselling services
  • Monday–Friday, 8:00 AM–5:00 PM
  • 20 days + bank holidays, increasing by 3 days after 2 years’ service
  • Health Scheme enrolment after 3 years’ service
  • Pension scheme
  • Company phone and cycle-to-work scheme

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Aftercare Manager - High-End Residential AV Sector

8 matching positions

New

Senior Support Analyst - Financial Accounting Expert

We’re looking for a Financial Accounting Expert to join our Customer Success tea...
Location
Location
Salary
Salary:
51000.00 - 70500.00 EUR / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in hotel accounting or finance operations (e.g. night audit)
  • Solid understanding of German accounting standards and VAT frameworks
  • Experience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)
  • Clear communication skills—you can explain technical topics to non-technical people
  • Strong troubleshooting skills and a customer-centric mindset
  • Comfort with remote-first collaboration and working across teams
  • Interest in SaaS, business intelligence, or financial analytics in hospitality
  • Fluency in German
Job Responsibility
Job Responsibility
  • Act as the bridge between hotel accounting teams and the Mews platform
  • Guide clients through financial workflow optimization and system setup
  • Provide expert support for complex accounting issues, especially in: End-of-month and end-of-year financial reports, Accounting ledger and payout reconciliations, VAT and city tax compliance (particularly in Germany), Billing and invoice corrections
  • Deliver best-in-class training and support to help clients master our tools
  • Work cross-functionally with internal teams to drive product improvements
  • Stay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not available)
  • Fulltime
Read More
Arrow Right
New

Paralegal - Casualty Injury

Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
dacbeachcroft.com Logo
DAC Beachcroft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help
  • Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person
  • Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same
  • Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it
  • Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback
  • Commitment and enthusiasm - with a professional attitude
  • Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
Job Responsibility
Job Responsibility
  • Be responsible for a varied caseload of pre-litigated or litigated work
  • Screen matters for prospects and liaise with clients upon receipt of instructions
  • Review instructions and provide client advice on case prospects
  • Resolve claims through negotiation and litigation within client service standards
  • Instruct experts and counsel, draft Witness Statements and other Court documents
  • Maintain contact with our clients and their Customers whilst proactively managing their expectations
  • Meet individual performance measures (financial performance, realisation rates and other KPIs)
  • Ensure that the DAC Beachcroft brand and standards are maintained
What we offer
What we offer
  • High levels of flexibility and a great work life balance
  • private medical insurance
  • income protection insurance
  • discounted gym membership
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
  • Fulltime
Read More
Arrow Right
New

Paralegal

We are looking for an experienced Paralegal to support civil litigation matters ...
Location
Location
United States , Alexandria
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience working as a Paralegal in a civil litigation setting
  • Hands-on knowledge of discovery processes, document organization, and production workflows
  • Experience supporting trial preparation, including exhibit management and file assembly
  • Proficiency with case management software and standard legal document systems
  • Strong written communication skills and the ability to prepare accurate legal materials
  • Excellent organizational skills with the ability to manage multiple deadlines and priorities
  • High level of attention to detail and ability to work effectively in a deadline-driven environment
Job Responsibility
Job Responsibility
  • Manage case files and maintain accurate documentation throughout all phases of civil litigation
  • Coordinate discovery activities, including organizing records, tracking deadlines, and preparing materials for review and production
  • Assist attorneys with trial preparation by assembling exhibits, preparing binders, and supporting hearing and courtroom readiness
  • Draft, revise, and format legal documents, correspondence, and case-related materials with close attention to detail
  • Monitor litigation timelines and help ensure filings, responses, and supporting documents are completed on schedule
  • Use case management software to update matter status, organize records, and maintain accessible case information
  • Conduct factual research and compile information needed to support legal strategy and case development
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Event Experience Manager

Manages the execution of all aspects of events to include planning, day to day c...
Location
Location
United States , Gaylord Texan Resort & Convention Center
Salary
Salary:
25.77 - 29.81 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years in the event management or related professional area
  • OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year of experience in the event management or related professional area required.
Job Responsibility
Job Responsibility
  • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
  • Serves as meeting planning advocate and liaison to all operational departments
  • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
  • Utilizes software for generation of necessary program
  • Advises client on current status of events and function
  • Coordinates any changes necessary
  • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival
  • Partners with Conference planning team to verify issues are identified and resolved
  • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
  • Proactively resolves potential meeting or room set issues
What we offer
What we offer
  • Bonus Eligible
  • Fulltime
Read More
Arrow Right
New

Loss Prevention Officer

Location
Location
United States , Half Moon Bay
Salary
Salary:
31.20 - 32.20 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Patrol all areas of the property
  • assist guests with room access
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
  • Lock property entrances when required
  • Conduct daily physical hazard inspections
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Assist guests/employees during emergency situations
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents
  • Defuse guest/employee disturbances
  • Call for outside assistance if necessary
  • Fulltime
Read More
Arrow Right
New

Project Manager

Location
Location
United States , Greer
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of project management experience supporting business operations, information technology, or similar functions, including large enterprise initiatives
  • Background managing projects within consumer finance, banking, or financial services, ideally with exposure to personal lending-related work
  • Demonstrated success leading projects through initiation, planning, execution, monitoring, and final implementation
  • Strong ability to analyze complex problems, identify practical solutions, and keep projects moving forward under tight timelines
  • Excellent written, verbal, and presentation communication skills with the ability to work effectively across technical and non-technical audiences
  • Proficiency with Agile practices, project management methodologies, Atlassian Jira, Microsoft Office, and Microsoft Project
  • PMP certification is valued
  • Working knowledge of compliance, audit, and internal control expectations within regulated environments
  • Bachelor’s degree in computer science, information systems, business, management, or a related discipline
  • equivalent relevant experience will also be considered
Job Responsibility
Job Responsibility
  • Lead multiple cross-functional projects from initial scoping through implementation, ensuring objectives, timelines, and deliverables remain aligned with business priorities
  • Develop detailed project roadmaps, schedules, and governance plans while monitoring progress, resolving issues, and escalating risks when needed
  • Partner with business stakeholders and technical teams to collect, clarify, and document requirements, then convert them into practical execution plans
  • Coordinate project activities across internal teams, vendors, and leadership groups to maintain momentum, accountability, and clear communication
  • Drive status reporting, milestone tracking, and executive updates to provide transparency into project health, dependencies, and decision points
  • Identify operational, compliance, and control-related considerations throughout delivery and incorporate them into project planning and execution
  • Manage competing priorities across concurrent initiatives while adjusting plans to meet deadlines in a dynamic, fast-paced environment
  • Use tools such as Microsoft Project, Jira, and Microsoft Office to organize work, track progress, and support collaboration across the project lifecycle
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Mobile Associate, Store-in-Store, Retail Sales

Mobile Associates, Store-in-Store are an integral part of the Retail Team respon...
Location
Location
United States , Vernon Hills
Salary
Salary:
19.50 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
  • Customer obsessed. You are passionate, friendly, and engaging with customers
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing
What we offer
What we offer
  • Annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Fulltime
Read More
Arrow Right
New

Meat Cutter and Wrapper

Why do people love shopping for fresh food at Sam’s Club? Our members tell us on...
Location
Location
United States of America , Southgate
Salary
Salary:
17.00 - 25.00 USD / Hour
walmart.com Logo
Walmart
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be 18 years of age or older
  • I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position
Job Responsibility
Job Responsibility
  • Maintaining a positive attitude by smiling, greeting and thanking members
  • Providing exceptional customer service to members across the club as needed, answering any questions they may have
  • Maintaining a clean, neat, and member-ready area
  • Collaborates with other associates to build a strong meat team
  • Demonstrates knowledge of business on the floor, backroom operations, product safety standards, sanitation guidelines, inventory management, and the operation, maintenance, and sanitization of equipment
  • preparing (for example, cutting, grinding, wrapping, trimming) meat products according to established standards
  • cutting boneless meat products
  • and maintaining product quality standards
  • Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement
  • utilizing hand held technology to make immediate business decisions related to production, training, and product quality with the member in mind
What we offer
What we offer
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • short-term and long-term disability
  • company discounts
  • Military Leave Pay
  • adoption and surrogacy expense reimbursement
  • Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
  • Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances
  • Fulltime
Read More
Arrow Right