After-sales Technical Engineer

• Responsible for responding consumer questions and verification of difficult issues of product
• Responsible for the initial analysis of batch problems and communication with related technical personnel
• Maintain and optimize product and after-sales related systems (RMS / OMS etc.)
• Responsible for customer service staff and repair center staff training on products
• Responsible for the optimization of repair and testing method for CN repair center
• Output test and repair SOPs according to the company's relevant technical data
• Other matters arranged by company

• Bachelor degree, Major in electronics, communication engineering, Microelectronics, etc.
• More than 3 years in technical support of electronic or acoustic products
• Experience in maintaining system or system requirement analysis
• Experience in compiling SOPs for electronic and acoustic product testing, repair, and field debugging
• Good written and verbal English Communication skills
• Proficient in analog and digital circuits, skilled in the use of oscilloscopes, multimeter, common test equipment and circuit simulation software
• Familiar with various test methods and test tools for electronic and acoustic products
• Skilled in using all kinds of office software, especially excel, word, power-point etc.
• Ability to read English technical documents proficiently

Experience in speakers, headphones, or amplifiers is preferred

• re-location support
• visa/work permit application
• local authority registration
• home finding service