After Sales Technical Architect Job at Valtech (Montreal)

Job Description

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations. The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes. This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.

Job Responsibility

Technical Discovery & Current-State Assessment
Architecture Gap Analysis
Future-State Architecture & Platform Strategy
Roadmap & Transformation Planning
Stakeholder Engagement

Requirements

Ability to work within EST business hours and collaborate effectively with North American teams
Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments
Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments
Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments
Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses
Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps
Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries
Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes
Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms
Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems
Experience assessing and modernizing legacy environments and complex integration landscapes
Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations
Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks
Strong workshop facilitation, stakeholder management, and communication skills
Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions
Excellent communication skills with the ability to simplify complex topics for a broad range of audiences

Nice to have

Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs
Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability
Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms
Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions
Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms
Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms
Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions
Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks
Previous consulting experience leading discovery, assessment, and architecture-definition engagements
Experience operating within global organizations requiring scalable, multi-region technology strategies

What we offer

Comprehensive insurance plan (Gold, Silver, or Bronze) with employer contribution up to 80% including short- and long-term disability coverage
Dialogue via Sun Life virtual healthcare services and Employee and Family Assistance Program
Complete mental health support program
$500 Personal Spending Account for healthcare, gym, transit, office supplies, or RRSP
Retirement plan with 100% RRSP matching up to 4% via DPSP
Flexible vacation policy with 5 days during probation
Personal Technology Reimbursement of $30/month
Winter holidays closure
Flexible scheduling

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After Sales Technical Architect

Job Description

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Requirements

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