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Valtech Logo Valtech · IT - Software Development

After Sales Technical Architect

Canada, Toronto Employment contract 150000.00 - 180000.00 CAD / Year · Job Posted July 03, 2026
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Job Description

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.

Job Responsibility

  • Assess the existing technology landscape supporting aftersales and servicing operations
  • Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms
  • Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes
  • Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem
  • Assess how products, components, service history, warranty information, and repair events are represented across systems and data models
  • Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle
  • Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability
  • Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns
  • Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities
  • Assess integration patterns, data ownership, master data challenges, and system interoperability
  • Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations
  • Produce structured architecture findings, risks, recommendations, and gap assessments
  • Define the future-state target architecture supporting global aftersales capabilities
  • Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes
  • Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability
  • Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions
  • Establish integration, API, and data architecture principles to guide future implementation initiatives
  • Define phased modernization and migration strategies for the future-state landscape
  • Identify opportunities for legacy rationalization and platform consolidation
  • Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk
  • Create architecture roadmaps aligned with enterprise standards and strategic technology direction
  • Facilitate architecture workshops with engineering, product, operations, and business teams
  • Build alignment around architecture principles, target-state recommendations, and technology priorities
  • Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders
  • Produce high-quality architecture artifacts and executive-ready deliverables
  • Communicate complex technical concepts clearly to both technical and non-technical audiences

Requirements

  • Ability to work within EST business hours and collaborate effectively with North American teams
  • Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments
  • Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments
  • Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments
  • Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses
  • Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps
  • Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries
  • Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes
  • Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms
  • Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems
  • Experience assessing and modernizing legacy environments and complex integration landscapes
  • Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations
  • Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks
  • Strong workshop facilitation, stakeholder management, and communication skills
  • Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions
  • Excellent communication skills with the ability to simplify complex topics for a broad range of audiences

Nice to have

  • Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs
  • Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability
  • Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms
  • Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions
  • Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms
  • Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms
  • Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions
  • Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks
  • Previous consulting experience leading discovery, assessment, and architecture-definition engagements
  • Experience operating within global organizations requiring scalable, multi-region technology strategies

What we offer

  • Comprehensive insurance plan with employer contribution up to 80%
  • Short- and long-term disability coverage
  • Dialogue via Sun Life virtual healthcare services
  • Employee and Family Assistance Program
  • Complete mental health support program
  • $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to RRSP
  • Retirement plan with Valtech matching 100% of RRSP contributions through DPSP up to 4%
  • Flexible vacation policy
  • Personal Technology Reimbursement of $30/month
  • Winter holiday closure
  • Flexible scheduling
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