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Valtech Logo Valtech · IT - Software Development

After Sales Technical Architect

Canada, Quebec Employment contract · Job Posted July 03, 2026
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Job Description

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations. The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes. This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.

Job Responsibility

  • Technical Discovery & Current-State Assessment
  • Architecture Gap Analysis
  • Future-State Architecture & Platform Strategy
  • Roadmap & Transformation Planning
  • Stakeholder Engagement

Requirements

  • Ability to work within EST business hours and collaborate effectively with North American teams
  • Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments
  • Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments
  • Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments
  • Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses
  • Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps
  • Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries
  • Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes
  • Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms
  • Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems
  • Experience assessing and modernizing legacy environments and complex integration landscapes
  • Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations
  • Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks
  • Strong workshop facilitation, stakeholder management, and communication skills
  • Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions
  • Excellent communication skills with the ability to simplify complex topics for a broad range of audiences

Nice to have

  • Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs
  • Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability
  • Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms
  • Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions
  • Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms
  • Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms
  • Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions
  • Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks
  • Previous consulting experience leading discovery, assessment, and architecture-definition engagements
  • Experience operating within global organizations requiring scalable, multi-region technology strategies

What we offer

  • Comprehensive insurance plan with Gold, Silver, or Bronze modules with employer contributing up to 80%
  • Short- and long-term disability coverage
  • Dialogue via Sun Life virtual healthcare services
  • Employee and Family Assistance Program
  • Complete mental health support program
  • $500 Personal Spending Account for healthcare, gym memberships, transit passes, office supplies, or RRSP contributions
  • Retirement plan with 100% RRSP matching up to 4% via DPSP
  • Flexible vacation with 5 days during probation and prorated amount for remainder of year
  • Personal Technology Reimbursement of $30/month
  • Winter holidays closure
  • Flexible scheduling
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