After Sales Support

• Support the Sales Unit (SU) Service Managers in handling and following up on service requests via ServiceNow
• Coordinate communication between Sales Companies, Engineering & Supply, Purchasing, Warehousing, and other stakeholders
• Create and process quotations, including identification of spare parts, drawings, part numbers, pricing, and delivery times
• Submit item creation requests for new Food System parts in Distribution Centers
• Maintain and update customer and project documentation
• Support the creation of service kits and assist in preparing quotations for Service Agreements
• Collect and analyze customer install base data to support sales initiatives
• Facilitate technical support coordination and contribute to continuous improvement of after-sales processes

• Degree in Process, Food Science/Technology, Agricultural, Mechanical, or Chemical Engineering
• Solid experience within the field
• Strong foundation in process engineering
• Good technical understanding of process systems
• Experience within after sales in the food and/or feed processing industry
• Knowledge of mechanical and thermodynamic principles, including mass and energy balance analysis
• Strong customer service focus with a sense of urgency
• Commercial awareness and results-oriented mindset
• Consultative and communicative approach
• Experience from food processing environments — particularly within the protein industry — considered a strong advantage

Experience from food processing environments — particularly within the protein industry