After Sales Support Assistant Manager, Allianz

Allianz

Location:
United Arab Emirates, Dubai

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The After Sales Support Assistant Manager supports and delivers on the setup and management of new business and renewal onboarding by overseeing key processes within the team in line with customer needs. This role involves managing resource planning, ensuring customer satisfaction and quality, overseeing productivity, and driving employee engagement and development.

Job Responsibility:

Manage the day-to-day planning and operation of the Department
Develop excellent working relationships with internal stakeholders and other departments specially Harmony, process consistency and proper Alignment between direct reports
Supports the after-Sales support Manager in the development and implementation of technical parameters, policies and frameworks for others to work within
Management of the training for new staff
Participate in various operational activities, inside and outside of the Department to ensure that operational service delivery meets and exceeds clients’ expectations
Take the lead to pro-actively review processes and procedures to maximise efficiencies where possible
Monitor department productivity levels and ensure shortfalls in productivity are quickly addressed
Advocate an atmosphere of open, honest communication and instil a collaborative approach within the department
Actively participate in initiatives to drive employee engagement and development
Act as a communication conduit between the team leaders and the After Sales Support Manager
Carry out performance management with team to facilitate an effective flow of information within the department and communicate company policies effectively
Communicate frequent figures for the purpose of providing an accurate picture of the department’s productivity
Identify, develop and implement protocols/system enhancements to assist in maximising productivity and improving service quality to maintain client retention levels
Ability to successfully drive a change management process
Actively promote high Customer Service and Quality ethos on the team and in the company as appropriate
Represent the after-sales support Manager in his/her absence
Ad hoc projects and tasks to support the company strategy
Always ensure that appropriate controls are in place to adhere with policies, protocols, and standards to achieve objectives related to customer satisfaction, quality, and productivity
Support the development of key successors by selecting talented individuals and providing feedback that addresses skills gaps, and coach the team in learning new capabilities
Drive collaboration across AP boundaries by promoting the sharing of information
Apply a long-term, big-picture perspective that supports innovation and focuses people on changes that will add value to the business

Requirements:

Bachelor’s Degree
2+ years of experience in a similar role
Physically fit to carry out duties
Excellent and strong verbal and written communication skills
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

What we offer:

Personal and professional development with a variety of courses and programs
International mobility and career progression
Health and wellbeing programs
Flexibility for a better work-life balance

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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After Sales Support Assistant Manager