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The After Sales Manager oversees all post-sales customer support activities to ensure high levels of customer satisfaction, loyalty, and retention. The role involves managing service teams, handling customer complaints, coordinating warranty and repair services, and improving after-sales processes.
Job Responsibility
Oversee all post-sales customer support activities to ensure high levels of customer satisfaction, loyalty, and retention
Manage service teams
Handle customer complaints
Coordinate warranty and repair services
Improve after-sales processes
Manage and lead the after-sales service team
Ensure prompt resolution of customer complaints and service requests
Monitor customer satisfaction and implement improvement initiatives
Oversee warranty claims, repairs, maintenance, and service contracts
Coordinate with sales, technical, logistics, and operations teams
Develop and maintain after-sales service policies and procedures
Analyze service performance metrics and prepare management reports
Manage service budgets and control operational costs
Train and mentor customer service and technical support staff
Build long-term relationships with customers to encourage repeat business
Ensure compliance with company standards and service-level agreements (SLAs)
Requirements
3 years of experience in customer service, technical support, or after-sales management
Bachelor's degree in Business Administration, Engineering, Marketing, or a related field