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After-Sales Service Coordinator

https://www.randstad.com Logo

Randstad

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Location:
Canada , Ville Saint-Laurent

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Category:
-

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 CAD / Year
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Job Description:

We are seeking a rigorous and organized After-Sales Service Coordinator to join our team. In this pivotal role, you will orchestrate the flow of information and logistical solutions between our retail locations, suppliers, and internal departments (specifically our Ceramic and Plumbing divisions).

Job Responsibility:

  • Act as the central pivot between retail boutiques, sales representatives, suppliers, and the head office
  • Coordinate merchandise returns, schedule pickups and deliveries within the system, and ensure rigorous inventory tracking
  • Manage data entry within SAP, create replacement orders, adjust existing orders, and perform price validations
  • Take full ownership of complaint analysis and follow-up (shipping errors, defective products, delays) by collaborating closely with Purchasing and Shipping departments
  • Maintain an up-to-date intervention log and ensure timely, effective communication across all departments (Sales, Marketing, and Logistics)

Requirements:

  • Proven track record in a coordination or service-oriented role with a strong administrative component
  • Proficiency in MS Office Suite
  • Mastery of SAP is considered a major asset
  • Full professional fluency in French and English (both written and spoken)
  • Previous experience or knowledge in the plumbing or ceramics industries is highly valued
  • Outstanding organizational skills and meticulous attention to detail
  • Proven ability to manage shifting priorities and perform effectively under pressure
What we offer:
  • Comprehensive health benefits package available after 3 months
  • RRSP program
  • 3 weeks vacation after 1 year of service (pro-rated for the first year)
  • Free parking available on-site
  • Real opportunities for internal advancement

Additional Information:

Job Posted:
March 09, 2026

Expiration:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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