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After-sales manager

https://www.randstad.com Logo

Randstad

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Location:
Canada , Laval

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Contract Type:
Not provided

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Salary:

90000.00 - 100000.00 CAD / Year

Job Description:

Our client, a large company specializing in heavy equipment and snow removal, is looking for an After-Sales Operations Manager - Parts and Service for its Laval location. This strategic role is essential and aims to replace an individual whose probation period was not conclusive, hence the urgency to find an independent, results-oriented leader before the peak season. ... The ideal candidate must have non-negotiable expertise in spare parts/replacement parts management and be bilingual (French/English). This mid-level manager will need to be hands-on, interact with a unionized team, and focus on process improvement and proactive customer service. If you have a long-term vision and a strategic profile in supply chain and service management, this challenge is for you!

Job Responsibility:

  • Providing proactive customer service, which is particularly crucial during the winter season (must be in the field, contacting customers, not just reacting to issues)
  • Managing the supply chain and inventory of spare parts, including purchasing, distribution, tracking, and pricing
  • Supervising a small unionized team of mechanics and parts clerks, and providing the strategic support and leadership necessary for this team
  • Analyze, create, and implement new Key Performance Indicators (KPIs) to evaluate the team and improve the efficiency of operational processes
  • Manage deadlines and inventory to respond to customers regarding parts availability and tracking

Requirements:

  • Minimum of 7 to 10 years in a leadership role, ideally in after-sales service or the manufacturing sector
  • Management experience in a manufacturing or distribution center environment – NON-NEGOTIABLE CRITERION
  • Fluent bilingual (English/French) at a professional level – NON-NEGOTIABLE REQUIREMENT
  • Analytical, quick, independent, with a collaborative approach and able to interact easily with technicians on the floor without being condescending
What we offer:
  • Insurance: 50% health and drug coverage after 3 months
  • dental insurance after 1 year
  • Vacation: 3 weeks standard, 4 weeks negotiable depending on experience
  • Opportunity: Highly autonomous role where initiative and proposals are encouraged by a manager who does not micromanage

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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