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Our client, a large company specializing in heavy equipment and snow removal, is looking for an After-Sales Operations Manager - Parts and Service for its Laval location. This strategic role is essential and aims to replace an individual whose probation period was not conclusive, hence the urgency to find an independent, results-oriented leader before the peak season. ... The ideal candidate must have non-negotiable expertise in spare parts/replacement parts management and be bilingual (French/English). This mid-level manager will need to be hands-on, interact with a unionized team, and focus on process improvement and proactive customer service. If you have a long-term vision and a strategic profile in supply chain and service management, this challenge is for you!
Job Responsibility:
Providing proactive customer service, which is particularly crucial during the winter season (must be in the field, contacting customers, not just reacting to issues)
Managing the supply chain and inventory of spare parts, including purchasing, distribution, tracking, and pricing
Supervising a small unionized team of mechanics and parts clerks, and providing the strategic support and leadership necessary for this team
Analyze, create, and implement new Key Performance Indicators (KPIs) to evaluate the team and improve the efficiency of operational processes
Manage deadlines and inventory to respond to customers regarding parts availability and tracking
Requirements:
Minimum of 7 to 10 years in a leadership role, ideally in after-sales service or the manufacturing sector
Management experience in a manufacturing or distribution center environment – NON-NEGOTIABLE CRITERION
Fluent bilingual (English/French) at a professional level – NON-NEGOTIABLE REQUIREMENT
Analytical, quick, independent, with a collaborative approach and able to interact easily with technicians on the floor without being condescending
What we offer:
Insurance: 50% health and drug coverage after 3 months
dental insurance after 1 year
Vacation: 3 weeks standard, 4 weeks negotiable depending on experience
Opportunity: Highly autonomous role where initiative and proposals are encouraged by a manager who does not micromanage