After-sales Customer Support, Randstad

Randstad

Location:
Canada, Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

24.00 CAD / Hour

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Job Description:

A leading distributor of commercial food service equipment is seeking a highly motivated and detail-oriented After-Sales Customer Support representative. This role is ideal for a conscientious problem-solver who enjoys providing exceptional customer service and thrives in a fast-paced environment. You will be the primary point of contact for managing incoming technical service requests, parts orders, and warranty claims, ensuring customers receive timely and effective support.

Job Responsibility:

Manage incoming technical service requests, parts orders, and warranty claims
Provide exceptional customer service to end-users and service contractors
Troubleshoot equipment issues, utilizing technical manuals and collaborating with manufacturers
Process walk-in parts orders efficiently and accurately

Requirements:

Strong verbal and written communication skills in English (French is a plus)
Experience with HVAC, plumbing, electrical, or gas systems is highly beneficial
Basic understanding of logistics and warehousing
Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
Ability to learn quickly and adapt to a dynamic environment

Nice to have:

French language skills

What we offer:

Fantastic work environment
Supportive team
Opportunities for professional growth
Summer hours
Early dismissal on long weekends
Friendly atmosphere

Additional Information:

Job Posted:
June 03, 2025

Expiration:
July 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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After-sales Customer Support