After-Hours Support - Dispatch

• Receive and deliver requests and information
• Dispatch drivers for pick-up and delivery
• Provide drivers with information about loads, pick-up, delivery, Customs requirements, traffic, obstacles, and other requirements
• Address problems and requests by transmitting information or providing solutions
• Record information in the Transportation Management System, Mileage Tracker, and Electronic Driver Logs
• Prioritize calls according to urgency and importance
• Monitor the routes and load tracking according to scheduled delivery
• Verify with drivers their timing to meet schedule requirements
• Provide updates to customers, Logistics Account Managers and Fleet Managers

• Excellent communication skills
• Strong organizational skills
• Excellent computer skills
• Ability to work as a team member
• Knowledge of PC Miler, Electronic Driver Logs, Mcleod Transportation Management Software
• ACE/ACI and Customs experience
• Knowledge of transportation/logistics industry

Work experience in customer-facing roles from the following industries: banking, retail, transportation, trades, hotels and hospitality

• Competitive Benefits Plan and Employee and Family Assistance Plan
• Full gym access with personal trainer
• Corporate chef providing healthy meal options
• Opportunities to strengthen local communities through “Community Volunteer Program” initiatives
• Rewarding, collaborative and lively workplace culture
• Paid Time Off