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Beacon Hill's client is seeking detail-oriented and motivated Logistics Specialists to join their team in Eden Prairie, MN. In this role, you will perform essential operational tasks to support customers and carriers, ensuring high standards of data accuracy, efficiency, and quality. This is an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.
Job Responsibility:
Execute operational tasks such as creating orders, scheduling appointments, tracking shipments, and processing invoices, ensuring compliance with standard operating procedures (SOPs)
Monitor task boards and email accounts to address customer and carrier requests promptly
Document events and follow escalation procedures as needed to ensure customer satisfaction
Validate and maintain the accuracy of load data in systems according to company and customer standards
Collaborate with team members to meet and exceed operational goals
Requirements:
Associate's or Bachelor's degree from an accredited institution
Previous customer service experience
Nice to have:
Basic proficiency in Microsoft Office Suite
Experience in a call center or similar customer service environment
Strong communication, prioritization, and time management skills
Demonstrated attention to detail and accuracy in prior roles
Commitment to fostering a diverse and inclusive work environment