After-hours Fulfillment Operations Specialist

• Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
• Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
• Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
• Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
• Escalate urgent issues to senior team members while taking quick action to minimize disruptions
• Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
• Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
• Document and report recurring issues Loaders face, contributing insights to improve the platform experience
• Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards

• 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
• Remote weekend availability is preferred
• Strong multi-tasking and time management skills
• comfortable managing live workflows with shifting priorities
• Excellent verbal and written communication, especially in high-pressure situations
• Confidence in making quick decisions based on standard policies or judgment calls
• Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
• Bilingual proficiency (Spanish/English or other languages) is highly valued

Bilingual proficiency (Spanish/English or other languages)

• Competitive Compensation with Monthly Bonus Opportunities
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance
• Flexible Spending & Savings Options – FSA or HSA accounts
• Generous Paid Time Off
• 401(k) with 5% Company Match
• Employee Recognition Program
• Monthly Lifestyle Stipends
• Referral Rewards Program
• Growth with Purpose