After-hours Customer Service Representative Job at LoadUp

Customer Service Representative

This role focuses on ensuring exceptional customer experiences through effective...

Location

United States , Saint Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years' experience in customer service or a similar role, with a focus on order management
Background in chemical distribution or manufacturing is advantageous but not required
Strong problem-solving abilities and the capacity to work independently while making sound decisions
Exceptional interpersonal skills, with a commitment to collaboration and teamwork
Ability to thrive in a fast-paced environment, managing multiple tasks and meeting deadlines
Excellent written and verbal communication skills, demonstrating professionalism and clarity
Proficiency in Microsoft Office Suite and familiarity with customer management systems
Willingness to work overtime, handle on-call hours, or address after-hours customer needs

Job Responsibility

Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing
Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented
Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences
Provide support to sales staff by addressing inquiries and offering assistance while they are in the field
Communicate regularly with internal and external customers to address issues and provide updates
Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed
Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions
Document and resolve customer complaints effectively to maintain satisfaction and trust
Process product returns promptly while adhering to documented procedures and company policies
Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Operations Support Representative II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request
Creates and dispatches work orders to appropriate personnel and departments
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Parttime

Operations Support Representative II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Parttime

Customer Service Representative

Customer Service Representative: Wellesley Municipal Light Plant’s (WMLP) Custom...

Location

United States , Wellesley

Salary:

62000.00 - 74500.00 USD / Year

Town of Wellesley

Expiration Date

Until further notice

Requirements

High level of attention to detail
Customer service orientation
Ability to manage tasks in a fast-paced environment
Detail-oriented
Reliable
Capable of handling confidential information with care and discretion
Work independently and accurately
Manage multiple tasks efficiently
Maintain a high level of organization and professionalism
Remain calm and composed in high-pressure or emergency situations

Job Responsibility

Serve as an important interface amongst the WMLP, Wellesley Department of Public Works (DPW), and its more than 10,000 utility customers
Perform a variety of duties relating to the WMLP’s metering, billing, and payment processes
Manage customer interactions and utility account operations for electric, water, sewer, and stormwater services
Handle inquiries, complaints, and service requests via phone, email, and in person
Process new service applications and finalize accounts upon termination
Prepare and issue monthly utility bills
Process customer payments and refunds
Maintain accurate billing and meter data
Investigate discrepancies in meter readings or consumption
Coordinate with field technicians when necessary

What we offer

Excellent health and retirement benefits

Fulltime

Customer Service Representative

Robert Half is looking for a motivated Customer Service Representative to join o...

Location

United States , Georgetown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in customer service or a related field
Background in chemical distribution or manufacturing is a plus
Strong problem-solving skills and ability to work independently with sound decision-making
Excellent interpersonal and communication skills, both written and verbal
Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities
Proficiency in Microsoft Office Suite and familiarity with customer management systems
Commitment to teamwork and delivering exceptional customer satisfaction
Willingness to work additional hours, including on-call or after-hours, as needed

Job Responsibility

Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment
Verify shipping, billing, pricing, and purchase order details to maintain accuracy
Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes
Collaborate with sales staff to provide support and address customer needs effectively
Communicate regularly with both internal teams and external customers to resolve inquiries and issues
Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions
Address and document customer complaints, ensuring timely resolution
Handle product returns following company procedures to maintain customer satisfaction
Ensure compliance with safety, quality, and regulatory standards while adhering to company policies
Support team members with data entry and order intake, fostering a collaborative work environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representati...

Location

United States , St. Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in customer service or a related field
Experience in chemical distribution or manufacturing is a plus
Strong problem-solving skills and the ability to work independently
Excellent interpersonal skills with a focus on teamwork and collaboration
Proven ability to manage multiple tasks in a fast-paced, deadline-driven environment
Outstanding written and verbal communication skills
Willingness to work overtime, participate in on-call hours, or handle after-hours responsibilities
Proficiency in Microsoft Office Suite and familiarity with team collaboration tools

Job Responsibility

Verify shipping, billing, pricing, and purchase order details to ensure accuracy
Input special instructions and notes related to customer orders and requests
Maintain and update customer records, including pricing, new items, delivery instructions, and address changes
Collaborate with sales staff by providing necessary support and updates while they are in the field
Communicate regularly with both internal and external customers to address inquiries and resolve issues
Assist with data entry and order intake, supporting other team members when needed
Audit purchase orders to confirm pricing, quantities, terms of sale, and special shipping instructions
Document and resolve customer complaints, ensuring prompt and satisfactory solutions
Process product returns in accordance with established procedures and timelines
Ensure compliance with company policies, safety standards, and regulatory guidelines in all customer service activities

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Service Representative

We are looking for a motivated and detail-oriented Customer Service Representati...

Location

United States , Lititz

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills
Proven ability to analyze and solve problems efficiently
Proficiency in computer applications for data entry, presentations, and administrative tasks
Commitment to delivering excellent customer service
Exceptional organizational and administrative abilities
High school diploma or equivalent
Must be available to work onsite in the Lititz office
Experience in order entry, handling inbound/outbound calls, and managing customer invoices preferred

Job Responsibility

Respond to customer inquiries and provide accurate information regarding account details and services
Provide fuel price quotes to customers who call in
Create and manage new customer accounts
Process orders for residential and commercial fuel
Handle daily payment postings for cash, checks, and credit cards, and reconcile credit card reports
Prepare bank deposits
Assist in assembling quotations, proposals, and promotional materials for the department
Participate in after-hours on-call rotations
Support dispatch operations when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

Customer Rep II, Laboratory

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information
Handles physician requests for additional specimen testing
Calls/faxes results to physicians as requested
Investigates client complaints as a first level of response
Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader
Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies
Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery
Performs required duties in the customer supply area as assigned
Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system

Fulltime

After-hours Customer Service Representative

LoadUp

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 16, 2026

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Job Description:

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Requirements:

Nice to have:

Additional Information:

Job Posted:April 16, 2026

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Job Posted:
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