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After hours Customer Care Representative I (Bilingual)

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Elevance Health

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Location:
United States of America , Virtual ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.50 - 20.25 USD / Hour
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Job offer has expired

Job Description:

The After hours Customer Care Representative I is responsible for successfully completing the required training in order to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. The main function will be answering incoming Behavioral Health and/or Employee Assistance Program calls.

Job Responsibility:

  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Analyze problems provide with information and solutions
  • Operates a computer to obtain and extract information
  • documents information, activities and changes in the database
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Researches and analyzes data to address operational challenges and customer service issues
  • Process external and internal customers with requested information
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
  • Uses computerized systems for tracking, information gathering and troubleshooting

Requirements:

  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment
  • strong oral, written and interpersonal communication skills
  • problem-solving skills
  • facilitation skills
  • analytical skills
  • ability to show empathy to callers
  • ability to focus on listening to the callers' needs
  • previous experience with use of computers as it pertains to typing, learning new systems and ability to use some Microsoft products
  • ability to follow all procedures as outlined in job aids and other forms of communication
  • ability to work independently
  • ability to de-escalate callers as needed
What we offer:
  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical, dental, vision, short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

Additional Information:

Job Posted:
January 23, 2026

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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