Africa Travel Specialist

• Respond in an efficient and timely manner to calls and emails and video calls from direct customers and agents and internal colleagues
• Liaise with suppliers to obtain rates & source product for bespoke tailor-made enquiries
• Be pro-active in using your specialist long haul knowledge to support conversion of enquiries into sales
• Manage the end to end sales & customer service journey, ensuring customers are notified of any operational changes affecting their holiday
• Handle any issues arising in an efficient customer focused way, ensuring a satisfactory outcome
• Provide an exceptional service to all customers via all channels
• Produce personalised documentation for every customer
• Support product team with input and feedback on product knowledge, pricing information and competitor analysis

• Proven expertise in a travel tailor-made sales role, with a background in tour operations
• Strong knowledge of Africa preferred through own travelling and / or of putting together bespoke itineraries
• Experience of meeting and exceeding sales targets
• Exceptional customer service skills, with a genuine desire to exceed customers’ expectations
• Good knowledge of supplier contracts and costing itineraries
• Working knowledge of a travel GDS - Amadeus or Galileo preferred but not essential
• Ability to manage workload and prioritise effectively
• Excellent verbal & written communication skills
• Flexible approach, with a pro-active creative approach to problem solving

Knowledge of Asia / India would also be beneficial

• Fully home based – all equipment provided
• Regular Fam trips
• 25 days holiday plus bank holidays and your birthday off
• Discounted holidays and ad hoc prizes
• Perkbox