Aesthetic Academy & Customer Care Executive

• Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
• Respond to customer enquiries (phone and email) regarding training bookings or events
• Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
• Support Academy operations to facilitate events such as catering, product ordering, event set up etc
• Support Academy Manager in maintaining control of budgetary allocations for Ireland
• Support our sales team with orders, prospects, onboarding of clients and existing client queries
• Offer optimal customer service and support to any models attending on relevant training sessions
• Provide back up support for customer inboxes across our different brands and customer communication methods
• Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
• Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism
• Promote our in-person and on demand Academy events to clients
• Support with Customer Experience initiatives, including reviewing feedback from Customer Satisfaction surveys and NPS scoring
• Proactively make contact with clients by phone, email and Live Chat
• Promote our product specific and seasonal offers to clients
• Attend our industry expo events, representing the company and pro-actively promoting our products and services
• Act at all times as a team player, working with your colleagues to achieve department goals and objectives
• Maintain accurate records within our customer database and CRM system
• Maintain an up-to-date knowledge of company products and procedures
• Provide support with ad-hoc projects and tasks as required
• Ad-hoc travel to support other academy locations when required

• Self-motivated, with a positive can-do attitude
• Strong initiative and problem-solving skills
• Excellent interpersonal skills with a proven ability to influence internal and external parties
• Previous experience in Aesthetics
• Proven communication skills and confident telephone manner
• Previous experience in supporting events
• Excellent understanding of what a great customer experience is
• Strong organisational skills
• Excellent email writing skills
• Ability to work under pressure in a fast-paced environment
• Excellent time management capability
• Able to work to deadlines and deliver results under pressure
• Flexible and adaptable
• IT Skills - Microsoft Office, CRM systems

IT Skills - Salesforce

• Company pension
• annual performance bonus
• 23 days holiday plus bank holidays (and increasing with service)
• staff discount
• staff social events