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Airbus Logo Airbus · IT - Administration

Aerospace Customer Support Engineer

United States, Mobile Employment contract · Job Posted January 24, 2026
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Job Description

Airbus is seeking an experienced Aerospace Customer Support Engineer to join the Retrofit Engineering & Maintenance Customer Support team in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Service Bulletins.

Job Responsibility

  • Manage a diverse portfolio of customer accounts to ensure the delivery of retrofit solutions and scheduled maintenance services meets all cost, timeline, and quality benchmarks
  • Oversee the end-to-end lifecycle of customer queries, which includes dispatching requests to the appropriate departments and initiating technical approval forms
  • Proactively escalate risks or blocked queries to ensure timely resolutions
  • Provide technical expertise to cross-functional teams located across international sites
  • Direct on-site assistance for airline partners, focusing on the evaluation of maintenance programs and service bulletins
  • Assess the status of aircraft when deviations from standard maintenance procedures occur
  • Define the necessary recovery actions to return aircraft to airworthy conditions while identifying and mitigating any risks related to unsafe or unsecure storage environments
  • Monitor subcontractor performance by tracking metrics such as on-time delivery, first-time fix rates, and overall autonomy
  • Lead monthly quality reviews and collaborating with the quality department to develop action plans that improve the standard of technical responses

Requirements

  • Bachelor’s Degree in Engineering (Aerospace, Mechanical, Electrical, or Civil)
  • 6 years total experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
  • Service Bulletin content, processes, and RDAF management
  • Experience in aircraft maintenance and airline operations
  • Strong computer background, including MS Excel and Google Suite application experience (Docs, Sheets, Slides, Gmail)
  • Excellent communication and negotiation skills
  • Ability to work effectively in a fast-paced and dynamic environment
  • Ability to understand and mentor principles within assigned discipline
  • Ability to interpret an extensive variety of technical aircraft topics
  • Excellent communication, coordination, and organization skills
  • Ability to inter-relate with and motivate diverse teams
  • Authorized to work in the US
  • Physical Requirements: Vision, Hearing, Speaking, Equipment Operation, Carrying up to 30lbs/14kgs, Lifting up to 30lbs/14kgs, Pushing / Pulling, Sitting, Squatting / Kneeling, Standing, Travel, Walking

What we offer

  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program
  • Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility
  • Support flexible working arrangements
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