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The Aerospace Production Certification Proctor, Electronic Test Monitor serves as the first point of contact for students participating in electronic testing sessions. This role emphasizes exceptional customer service, professionalism, and basic technical support rather than aerospace experience. You will work in a structured testing environment, supporting certification sessions, maintaining compliance standards, and ensuring a smooth and professional testing experience. Candidates who demonstrate strong performance may be considered for expanded responsibilities, including future instructor opportunities based on business needs.
Job Responsibility:
Represent Conduent as the primary point of contact during electronic testing sessions
Welcome, check in, and verify participants while enforcing testing compliance guidelines
Monitor testing environments, schedules, equipment readiness, and classroom setup
Conduct pre-session checks, ensure required materials are available, and complete post-session room cleanup
Assist with classroom logistics, including distributing materials and supporting students with basic computer navigation
Help instructors during sessions by supporting students, monitoring safety, and assisting with lab-related activities
Escalate issues, risks, or constraints to the Delivery Services Manager promptly
Provide weekly status updates to leadership, or more frequently as needed
Maintain awareness of content requirements within assigned subject matter areas
Adapt quickly to client requests and changing operational needs
Requirements:
Minimum of one year of customer service experience
Strong interpersonal, verbal, and written communication skills
Professional demeanor with a customer-first mindset
Basic technical aptitude with PCs and ability to assist users with logins and software navigation
Experience using Microsoft Excel and other common office applications
Ability to work independently or collaboratively in a team environment
Strong organizational skills and attention to detail
Willingness and ability to support multiple locations across the Puget Sound region
Availability to work flexible schedules, including varied shifts
U.S. Persons status is required for this position in accordance with client requirements
Nice to have:
Experience in testing centers, education, training environments, or classroom support
Exposure to certification, compliance, or proctored testing environments
Interest in instructional or facilitator responsibilities