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Services and maintains relationship with a portfolio of clients. Takes on a portfolio of clients with complex structures or more demanding needs. Provides administrative support to the Directors and Associate Director and completes database projects for client reporting.
Job Responsibility:
Prepare documents such as agendas, notices and relevant FATCA CRS reports
Maintains portfolio of clients with complex structures or with needs of increased difficulty
Conducts first level review of documentation for Director signature and requests changes or queries changes as required
Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within Waystone
Serve as a client operational contact
Monitors the accounts receivables for portfolio of clients
Develop and maintain detailed knowledge of US FATCA, CRS and due diligence in accordance with the terms and conditions reflected in the Intergovernmental Agreements, US Treasury Regulations and other applicable legislation, regulations and administrative guidance and display understanding of FATCA and CRS required to proactively begin process of onboarding new FATCA and CRS client through to completion of onboarding process
Assists in the development and implementation of department AEOI procedures and processes
Ensure a seamless operational transition for all new business from implementation through to full active status
Able/willing to take on additional duties as and when required
Assists colleagues when capacity permits and notifies Team Lead with availability
Assists Associate Director when other members of team are out of the office with monitoring inboxes and processing work
Share key learning and knowledge lessons at team meetings
Keeps database up to date and ensures assigned engagements have accurate information and are fully completed
Follows all processes and procedures in relation to DEF preparation within Waystone Tracker and DocuSign including ensuring that all documentation is given to the Associate Director for review
Timely management of inbox and ensures all client emails are saved to Waystone Tracker
Monitors DEF status in DocuSign and regularly updates
Prepare AEOI Report for board meetings and arrange phone calls
Requirements:
Minimum of an Associate’s Degree or a legal qualification with 3 years of industry-related experience
Transfer Agency experience desirable
Excellent interpersonal and customer service skills
Working knowledge of FATCA/CRS compliance requirements
Outstanding time management, organizational skills, oral/written communication skills and attention to detail is required
Must be able to work in a fast paced environment including reporting and providing support to various members of the team
Individual with a positive “can-do” attitude who takes ownership of assigned responsibilities
Proficiency in Microsoft Outlook, Excel and Word
Team player – flexible and adaptable
Demonstrate ability to think strategically
Language skills – Fluency in Cantonese/Mandarin is required