AEM Author

• Content Operations: Execute the placement of content and assets for internal and external websites using AEM
• Manage the full lifecycle of webpage modification, from creation to deletion
• Technical Troubleshooting: Identify and resolve content-related issues, collaborating closely with IT and engineering teams (typically 2-3 developers per ticket) to ensure successful deployments
• Process Improvement: Serve as a subject matter expert on content management, suggesting updates to procedural documentation and identifying efficiencies in the workflow
• Collaboration: Actively participate in frequent team meetings and work closely with internal partners to meet evolving business needs
• Perform all the authoring operations by leveraging the content management system (CMS) to edit, upload, delete, and manage content used online
• Manages development of content and asset requirements to execute creation of new or modification of existing webpages
• Executes the placement of content and assets for internal and external websites using content management system
• Collaborates with internal partners to meet business needs
• Identifies, evaluates, and resolves issues
• Troubleshoots content related issues
• Identifies improvements and efficiency opportunities in support of business needs and serves as subject matter expert on content management
• Creates and suggests updates to procedural documentation for webpage management processes
• Maintains broad awareness of changing technology, applications, trends, client needs, and legislative changes to proactively support creation and testing of marketing/communication content
• Documents procedures and determines impact of content delivery across different channels and business areas
• Participates in special projects and performs other duties as assigned

• Undergraduate degree or equivalent combination of training and experience
• Minimum of two years related work experience
• Experience authoring webpages and administering digital assets using Adobe Experience Manager
• Experience authoring in other content management systems (CMS) and digital asset management systems (DAM) a plus
• Technical Expertise: Minimum of 2 years of professional experience with Adobe Experience Manager (AEM)
• Basic knowledge of HTML is required
• Workflow Management: Experience working within high-volume ticketing systems
• ability to manage tasks efficiently (averaging 30 minutes per ticket)
• Soft Skills: You are a self-starter who thinks "outside the box" to solve problems
• We value candidates with a distinct personality who are engaging, hardworking, and thrive in a team-centric environment

Experience authoring in other content management systems (CMS) and digital asset management systems (DAM) a plus

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)