Advisory Services Manager

• Lead the Atlassian Advisory Services and Customer Success teams with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
• Manage client expectations, services engagement health, and ensure successful completion of delivery work with the Japanese customers
• Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
• Facilitate a deeper level of engagement with major customers

• 10+ years of experience within SaaS companies
• 5+ years of Services or Success customer-facing roles
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
• Customer discovery/value realization skills
• Experience identifying and interpreting themes from customer data
• Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
• Experience helping an organization adopt an Atlassian product or similar product
• Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Foundational technical skills and familiarity with Atlassian solutions

health coverage, paid volunteer days, wellness resources