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Advisory Services Manager

Japan, Yokohama · Job Posted April 23, 2025

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Job Description

The Atlassian Services Team is a globally distributed group of dedicated solutions advisors committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business challenges, guiding them to provide exceptional solutions for their users. We assemble trusted service teams to facilitate successful outcomes, helping clients maximize their Atlassian investments and achieve their ideal team collaboration solutions.

Job Responsibility

  • Lead the Atlassian Advisory Services and Customer Success teams with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
  • Manage client expectations, services engagement health, and ensure successful completion of delivery work with the Japanese customers
  • Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
  • Facilitate a deeper level of engagement with major customers

Requirements

  • 10+ years of experience within SaaS companies
  • 5+ years of Services or Success customer-facing roles
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
  • Customer discovery/value realization skills
  • Experience identifying and interpreting themes from customer data
  • Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Nice to have

Foundational technical skills and familiarity with Atlassian solutions

What we offer

health coverage, paid volunteer days, wellness resources

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