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Advisory Customer Solutions Consultant

India · Job Posted January 29, 2026
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Job Description

At Confluent, we live by a core value: Earn Our Customers' Love. As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform. In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.

Job Responsibility

  • Serve as a Trusted Technical Advisor
  • Build strong relationships with customers
  • Proactively support customers through the technical lifecycle
  • Lead Post-Sale Engagements
  • Act as a primary technical contact post-sale
  • Guide customers in maturing their data streaming utilization
  • Drive Customer Success
  • Collaborate with support engineers to troubleshoot issues
  • Identify potential risks and execute mitigation plans
  • Develop Deep Technical Expertise
  • Cultivate an in-depth understanding of Confluent's technologies

Requirements

  • 5-8 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles
  • Passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies
  • Excellent interpersonal and communication skills
  • Demonstrated ability to manage a large customer portfolio
  • Experience with cloud and on-premises architectures
  • Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos)
  • Experience with distributed systems and infrastructure software such as databases, message queues, Kubernetes, serverless technologies, and/or Big Data products, including developing ETL applications
  • Development language agnostic, with proficiency in Java, Python, or SQL
  • A strong customer-centric approach
  • Proven project management experience

Nice to have

Experience with software development tools, configuration management, infrastructure automation, and CI/CD tooling (e.g., Terraform, Ansible)

What we offer

  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away

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