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Advisors, People Advisory

https://www.hsbc.com Logo

HSBC

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Location:
China, Shanghai

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

Job Responsibility:

  • Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services
  • Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers
  • Provide end to end co-ordination and quality assurance of query and transaction resolution
  • Support the Change journey for People managers around a broad range of HR Processes
  • Give support and encourage customer adoption of HR Systems and tools
  • Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model
  • Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues
  • Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner and specialist teams where relevant

Requirements:

  • Excellent organisational and planning skills / attention to detail
  • Excellent interpersonal and communication skills
  • Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills
  • Proven ability to work well under pressure within demanding and changing timescales/deadlines
  • Able to rapidly develop a detailed knowledge customer contact practices and procedures
  • Evidence of success in an operational HR role
  • A good understanding of the principles of Employee relations
  • A sound working knowledge of HR principles and procedures
  • Good knowledge of HSBC Group
  • Desire to grow Knowledge of HR systems and tools
  • Strict adherence to the requirements of confidentiality, discretion and integrity
  • Calm under pressure
  • Commitment to customer service
  • Able to re-prioritise tasks
  • Proactive approach to customer service
  • Able to demonstrate use of initiative
  • A strong team player/teamwork
  • Previous experience in a customer-facing environment
  • Previous experience in a HR environment
What we offer:
  • Flexible working
  • Opportunities to grow
  • Inclusive and diverse environment

Additional Information:

Job Posted:
September 19, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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