Advisors, People Advisory, HSBC

HSBC

Location:
China, Shanghai

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

Job Responsibility:

Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services
Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers
Provide end to end co-ordination and quality assurance of query and transaction resolution
Support the Change journey for People managers around a broad range of HR Processes
Give support and encourage customer adoption of HR Systems and tools
Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model
Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner and specialist teams where relevant

Requirements:

Excellent organisational and planning skills / attention to detail
Excellent interpersonal and communication skills
Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills
Proven ability to work well under pressure within demanding and changing timescales/deadlines
Able to rapidly develop a detailed knowledge customer contact practices and procedures
Evidence of success in an operational HR role
A good understanding of the principles of Employee relations
A sound working knowledge of HR principles and procedures
Good knowledge of HSBC Group
Desire to grow Knowledge of HR systems and tools
Strict adherence to the requirements of confidentiality, discretion and integrity
Calm under pressure
Commitment to customer service
Able to re-prioritise tasks
Proactive approach to customer service
Able to demonstrate use of initiative
A strong team player/teamwork
Previous experience in a customer-facing environment
Previous experience in a HR environment

What we offer:

Flexible working
Opportunities to grow
Inclusive and diverse environment

Additional Information:

Job Posted:
September 19, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Advisors, People Advisory

HSBC

Location:China, Shanghai

Category:Human Resources

Contract Type:Employment contract