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Do you love connecting with people? Are you motivated by solving problems and making a real difference? If you get satisfaction from knowing that you’ve genuinely helped someone, this could be the role for you. At Boots, we believe every interaction counts. We’re looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
Job Responsibility:
Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response
Understanding customer needs to provide tailored support and solutions
Assisting with queries about Boots.com, the Advantage Card, and Healthcare services
Encourage customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care
Collaborating with team members to enhance the overall customer experience
Requirements:
Ability to understand and address customer needs with genuine empathy and compassion
Knack for resolving customer queries efficiently and effectively
Comfortable working in a fast-paced environment while maintaining high-quality service
Excellent organisational skills to manage multiple tasks
Proficiency in using computer systems and adapting to new software with ease
Must be over 18 due to age restrictions
Must be available to work weekend shifts
Must be flexible to work a variety of shift patterns throughout the week
Must be able to work at least 25 hours per week
Nice to have:
Previous experience in a customer service environment
Problem-solving skills
Willingness to learn and adapt in a fast-paced setting
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme