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Advisor, Sales & Operations in Training at DriveTime Family of Brands. Key responsibilities include customer experience & sales support, dealership operations support, and team collaboration. Qualifications include High School Diploma or GED, 1-3 years related work experience, valid driver's license, and ability to pass drug test and background check. Full time position in Owings Mills, Maryland. Benefits include medical, dental, vision, 401(K), tuition reimbursement, and paid time off.
Job Responsibility
Greet customers in a friendly, professional manner and create a positive dealership experience
Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers
Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement
Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy
Support the sales team with test drives, vehicle presentations, and customer follow-up activities
Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork
Support daily dealership operations by helping where needed across departments
Maintain vehicle inventory presentation and showroom organization
Help maintain operational flow, organization, and accountability throughout the dealership
Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey
Work closely with the sales and management teams to support and achieve dealership goals
Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks
Contribute to a positive, energetic, and team-oriented workplace culture
Adapt quickly to changing priorities and business needs
Requirements
High School Diploma or GED required
Associates or bachelors preferred OR equivalent experience
1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment
Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations
Positive attitude with a willingness to learn and grow
Valid driver’s license and acceptable driving record for the previous 3 years
Must be at least 18 years of age
Ability to pass a drug test and a background check
What we offer
Medical, dental, and vision
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth opportunities
Tuition Reimbursement
Wellness Program
Competitive pay
Consistent work schedule (closed on Sundays)
Monthly bonus share, sales contests, and other perks
World Class Training and Development
Paid Time Off (wellness days, holidays, vacation time)