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We are seeking an organised and detail-oriented individual to provide operational HR support and administrative services for employees and managers through AskHR channels. This role is central to ensuring accurate HR data management, timely resolution of employee queries, and consistent adherence to internal policies and procedures. The individual will contribute to delivering a high-quality employee experience while supporting continuous process improvement across HR operations.
Job Responsibility
Provide HR support via AskHR, ensuring timely and accurate query resolution in line with policies
Act as first point of contact for HR guidance on policies and procedures
Log, track, and resolve cases using ticketing systems
Monitor performance and improve response quality and turnaround times
Analyse feedback and recommend process improvements
Maintain accurate, up-to-date information in HR portals
Requirements
Educated to degree level
Knowledge of labour legislation
Strong attention to detail and accuracy
Effective communication and interpersonal skills
Ability to work under pressure and manage multiple priorities
Advanced proficiency in English
Advanced knowledge of Microsoft Office tools
What we offer
Opportunity to work in a global, collaborative HR environment
Exposure to end-to-end HR operations and employee lifecycle processes
Structured learning and development through internal training programmes
Experience working with advanced HR systems and tools
A supportive team culture focused on continuous improvement and service excellence