Advising and Retention Specialist

• Assist students with appropriate course registration and ensure students understand degree and practicum application requirements
• Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals
• Partner with the Student Support Liaison to provide coordinated support for students
• Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters
• Provides financial advising throughout the student lifecycle
• Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
• Maintain a thorough understanding of all Title IV and academic programs, policies and procedures
• Assist and engage students through a variety of communication
• Identify opportunities and implement process and technology solutions that enhance the student retention journey
• Collaborates with other departments and functional areas to deliver an optimal student experience
• Responds to student inquiries regarding healthcare compliance requirements
• Supports the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree Required
• 2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
• Outstanding customer service skills
• Ability to work a variety of office hours including evenings and weekends
• Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
• Ability to work independently and make sound decisions with minimal supervision and direction
• Must be a self-starter with the ability to prioritize effectively
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
• Experience with Student Information Systems a plus
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
• Demonstrates the ability to work independently and collaboratively within a team, while effectively interacting with individuals at all levels of the organization

Experience with Student Information Systems a plus

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays