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Adviser

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Newark & Sherwood Area

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Contract Type:
Not provided

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Salary:

24000.00 - 27366.00 GBP / Year
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Job Description:

As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided. As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.

Job Responsibility:

  • Provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing)
  • Work independently
  • Be extremely well organised with excellent attention to detail
  • Be flexible
  • Have a can-do attitude

Requirements:

  • Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis
  • Computer-literate
  • Confident in working to performance targets
  • Able to show good communication skills, both written and verbal
  • Excellent customer service skills with a non-judgemental approach
  • Prepared to work independently and from a variety of community-based locations once trained

Nice to have:

  • Background in advice
  • Passionate about giving an effective service to those most in need
What we offer:
  • Full training will be provided
  • Incremental pay rises
  • Pay Award pending from April 2026

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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