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As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided. As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.
Job Responsibility:
Provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing)
Work independently
Be extremely well organised with excellent attention to detail
Be flexible
Have a can-do attitude
Requirements:
Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis
Computer-literate
Confident in working to performance targets
Able to show good communication skills, both written and verbal
Excellent customer service skills with a non-judgemental approach
Prepared to work independently and from a variety of community-based locations once trained
Nice to have:
Background in advice
Passionate about giving an effective service to those most in need