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Adviser working with the Probation Service project

United Kingdom, Harlow 28500.00 GBP / Year · Job Posted May 27, 2026

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Job Description

Citizens Advice Harlow, in partnership with Citizens Advice Essex, has secured Ministry of Justice funding to deliver advice and support to people on probation across Harlow and the Cambridgeshire PCC area.

Job Responsibility

  • Deliver one-to-one financial capability coaching to build confidence in managing money day-to-day and long-term
  • Provide advocacy to help clients access bank accounts, ID documents, and benefits
  • Challenge financial barriers such as sanctions or benefit refusals that risk destitution and reoffending
  • Support clients to manage or avoid debt, with clear pathways to specialist Citizens Advice debt advice
  • Refer clients for wider Citizens Advice support, including energy, employment, and family issues

Requirements

  • Deliver one-to-one financial capability coaching
  • Provide advocacy to help clients access bank accounts, ID documents, and benefits
  • Challenge financial barriers such as sanctions or benefit refusals that risk destitution and reoffending
  • Support clients to manage or avoid debt, with clear pathways to specialist Citizens Advice debt advice
  • Refer clients for wider Citizens Advice support, including energy, employment, and family issues
  • We’re looking for someone with proven advice skills, strong communication and advocacy abilities, and the confidence to manage a caseload to a high standard
  • You can be based at our Harlow office, or work remotely from Cambridge or Peterborough, but regular visibility in local probation offices will be expected
  • This role is dependent on DBS and passing probation service security checks
  • Before commencing this role, the successful candidate will be required to gain clearance through HMPPS vetting to enhanced Level 1 and a Standard DBS through us

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