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Advice Team Leader

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Leeds

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

34434.00 - 36636.00 GBP / Year
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Job offer has expired

Job Description:

Join the Team Making a Difference in Leeds! Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

Job Responsibility:

  • Ensure advice services are delivered to high quality standards with a strong focus on Welfare Benefits and Energy and client care
  • Lead, motivate and support staff to deliver quality services
  • Help the team to achieve agreed targets and objectives
  • Support and provide cover for Team Leaders of other subject areas
  • Work in our City Centre Hub supporting advice through face to face, telephone and digital channels

Requirements:

  • Experience of people management is desirable
  • Excellent organisation and communication skills
  • Solution-focused approach
  • Understanding of the importance of motivating individuals to succeed
  • Positive approach to leading a team and working with others to achieve wider organisational goals

Nice to have:

  • Experience of people management
  • Experience as an Energy and Welfare Benefits caseworker with a good level of technical knowledge looking to develop skills in managing and supervising others

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 24, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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