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Advice Session Supervisor/ Advice Service Manager

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Citizens Advice

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Location:
United Kingdom , Harrogate

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Category:

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Contract Type:
Not provided

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Salary:

28578.00 - 32792.00 GBP / Year
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Job Description:

North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial advice. With offices across North Yorkshire, we support more than 25,000 people each year. We are seeking an Advice Session Supervisor/Advice Service Manager to provide support and supervision to staff and volunteers working in our offices, remotely and at outreach locations.

Job Responsibility:

  • Provide support and supervision to staff and volunteers working in our offices, remotely and at outreach locations
  • Manage the practicalities of advice sessions
  • Maintain quality standards
  • Guide advisers to deliver accurate, client-centred advice

Requirements:

  • Experience of delivering advice on issues such as benefits, debt or housing
  • Excellent communicator
  • Enjoys supporting others and leading by example
  • Strong IT skills
  • Ability to prioritise workloads
  • Good understanding of equality and diversity
  • Able and willing to work in one of our North Yorkshire offices: Harrogate, Malton, Northallerton, Richmond, Scarborough, Selby, Skipton or Whitby

Nice to have:

Preference will be given to candidates able to travel to and work in the Harrogate area

Additional Information:

Job Posted:
January 16, 2026

Expiration:
January 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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