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North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial advice. With offices across North Yorkshire, we support more than 25,000 people each year. We are seeking an Advice Session Supervisor/Advice Service Manager to provide support and supervision to staff and volunteers working in our offices, remotely and at outreach locations.
Job Responsibility:
Provide support and supervision to staff and volunteers working in our offices, remotely and at outreach locations
Manage the practicalities of advice sessions
Maintain quality standards
Guide advisers to deliver accurate, client-centred advice
Requirements:
Experience of delivering advice on issues such as benefits, debt or housing
Excellent communicator
Enjoys supporting others and leading by example
Strong IT skills
Ability to prioritise workloads
Good understanding of equality and diversity
Able and willing to work in one of our North Yorkshire offices: Harrogate, Malton, Northallerton, Richmond, Scarborough, Selby, Skipton or Whitby
Nice to have:
Preference will be given to candidates able to travel to and work in the Harrogate area