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To undertake independent quality assurance of financial planning advice, specifically reviewing suitability reports and associated client files to ensure compliance with FCA requirements and delivery of good client outcomes. The role supports the identification of themes, trends and risks within advice quality, contributing to continuous improvement and right first time outcomes.
Job Responsibility
Review suitability reports and associated client files for compliance with FCA requirements and internal standards
Assess the quality and appropriateness of advice provided to clients
Identify gaps, risks and improvement areas within advice files
Conduct outcome testing to ensure advice delivered achieves good client outcomes in line with Consumer Duty
Assess whether recommendations are suitable, clear and aligned to client needs
Identify recurring themes and trends in file gaps, advice quality and errors
Escalate emerging risks and systemic issues to the Senior T&C Development Manager
Support the development of insights to improve advice standards
Ensure appropriate feedback is provided to advisers and supervisors on file quality issues
Monitor and track completion of remedial actions
Support initiatives to reduce repeat errors and improve quality
Maintain accurate records of QA activity and file review outcomes
Contribute to MI and reporting on advice quality trends and risks
Support production of oversight reporting for governance forums
Work closely with T&C, Risk & Compliance, and Advice teams to support continuous improvement
Provide constructive feedback to support improved adviser performance
Contribute to business initiatives focused on achieving right first time outcomes
Requirements
Level 4 Diploma in Regulated Financial Planning (minimum requirement)
Strong understanding of suitability, advice standards and FCA requirements
Experience reviewing financial planning files and suitability reports
Nice to have
Experience within Advice Quality, T&C or Compliance functions
Knowledge of Consumer Duty and outcome testing frameworks