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Advice Locality Manager

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Citizens Advice

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Location:
United Kingdom , Totton and surrounding area, New Forest

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Category:

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

Oversee the delivery of advice services in the East New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community.

Job Responsibility:

  • Managing advice services across local offices and outreach locations
  • Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities
  • Building and maintaining relationships with local partners, including councils, health services, and housing associations
  • Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement
  • Contributing to local and national campaigns, using client data to influence positive change

Requirements:

  • Proven experience in managing an advice service or a similar operational environment
  • Confident in working with quality frameworks, ensuring standards are consistently met and promptly addressing any areas of non‑compliance
  • An experienced people manager with the ability to inspire, support and motivate teams
  • Proactive and solutions-focused, with excellent organisational skills
  • Strong experience in community outreach and developing effective partnerships

Nice to have:

Knowledge of the Citizens Advice network is desirable

Additional Information:

Job Posted:
March 26, 2026

Expiration:
March 27, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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