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Are you passionate about making a difference in your community? Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager.
Job Responsibility:
Managing advice services across local offices and outreach locations
Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities
Building and maintaining relationships with local partners, including councils, health services, and housing associations
Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement
Contributing to local and national campaigns, using client data to influence positive change
Requirements:
Proven experience managing advice services or similar functions in the charity or related sectors
Knowledge of key client issues such as energy, welfare benefits, debt, and housing
Strong leadership and people management skills, with the ability to inspire and motivate teams
Excellent communication and stakeholder engagement skills
A proactive and solutions-focused mindset, with strong organisational abilities
Experience in community outreach and partnership development
Nice to have:
Knowledge of the Citizens Advice network is desirable but it’s not essential
What we offer:
Flexible working arrangements to support your work/life balance
25 days’ holiday per year (pro rata), plus Bank Holidays
A welcoming, inclusive, and purpose-driven work environment