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Advice Locality Manager

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Citizens Advice

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Location:
United Kingdom , Ringwood

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Category:

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

Are you passionate about making a difference in your community? Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as an Advice Locality Manager.

Job Responsibility:

  • Managing advice services across local offices and outreach locations
  • Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities
  • Building and maintaining relationships with local partners, including councils, health services, and housing associations
  • Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement
  • Contributing to local and national campaigns, using client data to influence positive change

Requirements:

  • Proven experience managing advice services or similar functions in the charity or related sectors
  • Knowledge of key client issues such as energy, welfare benefits, debt, and housing
  • Strong leadership and people management skills, with the ability to inspire and motivate teams
  • Excellent communication and stakeholder engagement skills
  • A proactive and solutions-focused mindset, with strong organisational abilities
  • Experience in community outreach and partnership development

Nice to have:

Knowledge of the Citizens Advice network is desirable but it’s not essential

What we offer:
  • Flexible working arrangements to support your work/life balance
  • 25 days’ holiday per year (pro rata), plus Bank Holidays
  • A welcoming, inclusive, and purpose-driven work environment

Additional Information:

Job Posted:
January 26, 2026

Expiration:
January 26, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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