Advice Caseworker, Office Angels

Office Angels

Location:
United Kingdom, Poole

Category:
Education

Contract Type:
Not provided

Salary:

25000.00 - 28000.00 GBP / Year

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Job Description:

Are you passionate about supporting others? Join our dynamic client, where you'll provide vital advice and guidance to students, helping them navigate challenges and succeed in their academic journey. This is a full time permanent position working 35 hours per week.

Job Responsibility:

Providing advice through email, phone, and face-to-face meetings
Maintaining accurate case records
Advocating for students at meetings, ensuring processes are fair and policies are followed
Offering welfare support during times of crisis, using professional judgement to create effective plans
Collaborating with teams to deliver campaigns and events that raise awareness of key student issues
Building strong networks

Requirements:

Excellent communication skills
Ability to stay calm and empathetic
Experience in advice
Strong attention to detail, professionalism, and discretion
A positive, problem-solving attitude and resilience under pressure
Knowledge of Advice Quality Standards and relevant legislation
Diplomacy, neutrality, and balanced judgement
Commitment to confidentiality and professional boundaries
Ability to manage a varied caseload and meet deadlines effectively

What we offer:

28 days holiday + bank holidays
Additional holiday for Christmas closure + 2 additional days holiday around August bank holiday
Day off for your birthday
Discounted onsite gym access + wellbeing review
Healthcare plan + 24 hour access to a GP
Enhanced Maternity + Paternity leave
Charity day
Salary sacrifice pension
Discounts on high-street brands

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Advice Caseworker