Advice Caseworker Job at Office Angels (Poole)

Debt Advisor

To provide over-indebted Londoners with free, face-to-face advice that is accura...

Location

United Kingdom , London

Salary:

33450.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to give accurate, personalised advice and support clients to make informed decisions
Experience carrying out detailed casework and acting on behalf of clients when needed
Strong record keeping, with case notes completed to required standards and deadlines
Commitment to keeping debt advice training up to date
Good teamwork and the ability to manage your own workload while meeting targets
Commitment to following organisational policies and procedures
Commitment to working in line with Toynbee Hall’s values: Inclusive, Courageous, Empowering

Job Responsibility

Provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances
Maintain detailed case records
Keep up to date with legislation, policies, and procedures
Undertake appropriate training
Conduct detailed interviews to understand clients’ financial problems
Research options and help clients make informed decisions
Ensure income maximisation
Provide ongoing casework support
Act on behalf of clients where necessary
Complete continuous professional development

What we offer

25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Enhanced Sick Pay
Enhanced Maternity & Paternity Leave
Employee Eyecare Vouchers
Employee Assistance Programme
Mental Health First Aid

Fulltime

Immigration Attorney

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Juris Doctor (JD) degree
Minimum of 1 years of immigration law experience (business and investor visas)
Excellent communication, organizational, and independent work skills

Job Responsibility

Represent clients in complex immigration cases, with emphasis on L-1, O-1, EB-1, EB-2, and EB-5 visas
Draft, review, and file petitions and supporting documentation
Conduct legal research and provide strategic advice on casework
Communicate directly with clients, guiding them through U.S. immigration processes

What we offer

bonus
full benefits
medical, vision, dental, and life and disability insurance
401(k) plan

HR Advisor

This is an exciting opportunity to join Hyde a purpose-driven organisation where...

Location

United Kingdom , London Bridge

Salary:

47000.00 - 48000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in an HR Advisory role within a fast-paced unionised environment
Strong Employee Relations case management experience
Good working knowledge of UK employment law
Confident communicator with the ability to influence and challenge constructively
Strong judgement and ability to manage risk effectively

Job Responsibility

Manage a broad range of Employee Relations casework, providing clear, pragmatic advice and solutions
Support and guide managers through grievances, disciplinaries, capability, and absence management
Coach managers to build confidence and capability in handling people matters
Support organisational change activity, including restructures, TUPE transfers, redundancy, and redeployment
Build strong, credible relationships with stakeholders across the business
Identify trends and insights from ER activity to inform decision-making
Contribute to the continuous improvement of HR policies, processes, and ways of working

What we offer

Generous annual leave allowance plus bank holidays
Competitive pension scheme
Life assurance
Flexible benefits package tailored to you
Volunteering days to support causes that matter to you
Agile working approach (typically 40% office-based)
Wellbeing support and employee assistance programmes

Fulltime

Case Officer

We have an opportunity for a dedicated Case Officer to join our London casework ...

Location

United Kingdom , London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham

Salary:

29170.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Enhanced DBS check to be undertaken as part of the pre employment checks process

Job Responsibility

Manage casework support, providing direct support, advice and guidance to beneficiaries
Assess beneficiaries' needs and draw on support from the regional specialist team and other providers as necessary
Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area
Advise beneficiaries of support which may be available to them and assist them in accessing this support
Work in close collaboration with other providers of welfare support services within the local area
Develop effective working relationships with other Legion services within the area

What we offer

28 day's paid holiday (plus bank holidays) increasing with service
Optional annual leave purchase scheme of up to 5 working days
Generous pension contributions, with Employer contributions ranging from 6% to 10%
Range of flexible working options may be available
Employee Assistance Programme providing confidential counselling, financial and legal advice
Range of courses delivered by learning specialists to support your development goals and objectives
Opportunities to volunteer
Travel loans
Cycle to Work

Fulltime

HR Casework Specialist

HR Casework Specialist required - six month interim requirement. A national role...

Location

United Kingdom , London

Salary:

23.80 GBP / Hour

Michael Page

Expiration Date

Until further notice

Requirements

CIPD Level 5 or equivalent experience with a strong understanding of UK employment law and HR best practice
Strong and demonstrable experience managing a wide range of employee relations casework in a UK context, including drafting professional HR correspondence and case documentation
Ability to provide clear, pragmatic and supportive HR advice to managers and employees
Excellent communication and interpersonal skills, with the ability to build trusted relationships quickly
Ability to handle sensitive and confidential information with discretion and professionalism
Proficiency in HR systems and software

Job Responsibility

Manage a varied employee relations caseload including absence, performance, conduct, probation, grievance and end of fixed-term contract matters
Provide clear and practical HR advice to line managers throughout the casework process
Prepare and manage case documentation, including meeting invites, outcome letters and case summaries
Support or lead formal meetings and hearings where required
Work closely with the HR Business Partner to prioritise cases and ensure consistent, compliant decision-making
Coach and support managers to build confidence in managing people issues
Mentor junior HR colleagues and contribute to strengthening HR casework capability within the team
Maintain accurate case records and support reporting on ER trends and risks
Contribute to HR policy and process improvements where appropriate

What we offer

Competitive hourly rate of £23.80 (inclusive of holiday pay)
Hybrid working arrangements
Temporary opportunity with the chance to contribute to meaningful projects
A collaborative and supportive HR team environment
Valuable exposure to public sector HR practices and processes

Fulltime

Quality and Complaints Manager

To act as the organisation’s lead professional for complaint handling and qualit...

Location

United Kingdom , London

Salary:

40508.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Hold a valid Money and Pension Service accredited qualification in debt advice
A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
Significant experience managing complaints and quality processes within a regulated advice
Proven experience in complaint resolution, creditor negotiation, and stakeholder management
Ability to analyse complex cases and identify systemic issues or risks
Experience developing and implementing service improvement plans
Excellent communication and influencing skills at all levels
Strong analytical, reporting, and decision-making ability
Ability to manage competing priorities and meet tight deadlines

Job Responsibility

Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges
Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures
Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships
Maintain an accurate and auditable record of all complaints, decisions, and resolutions
Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies
Conduct audits and case reviews to identify trends, risks, and opportunities for improvement
Support the design and implementation of quality-improvement plans, policies, and tools
Provide regular reporting to senior leadership, highlighting trends and risks across services
Translate insights from complaints and audits into practical service improvements

Fulltime

Financial Planner

We're partnered with a prestigious professional services organisation, specialis...

Location

United Kingdom , Nottingham

Salary:

60000.00 - 70000.00 GBP / Year

IDEX Consulting Ltd

Expiration Date

July 08, 2026

Requirements

Chartered status (or aspirations to become Chartered)
Proven experience in delivering regulated financial advice holding CAS/SPS
Confident in managing HNW clients and navigating intricate casework
Able to influence internal stakeholders and colleagues
Passionate, proactive, and self-motivated

Job Responsibility

Managing HNW clients and handling complex financial cases
Developing and nurturing internal referral relationships

What we offer

Highly attractive commission structure
Equity opportunities within the firm
Flexible, hybrid working arrangements
A ready made portfolio of potential clients from the professional services arm of the organisation

Fulltime

People & Culture Advisor

PEOPLE & CULTURE ADVISOR - DORNOCH, UK. Join a forward-thinking and dynamic orga...

Location

United Kingdom , Dornoch

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Solid experience in a generalist HR or People & Culture role
Preference for CIPD Level 5 or equivalent qualification
Strong knowledge of HR best practices and UK employment legislation
Proven experience managing employee relations cases
Experience supporting reward processes such as salary reviews and pay discussions
Excellent relationship-building skills with the ability to influence and advise across all levels
Exceptional organisational skills and the ability to navigate complex situations
Adaptability and a collaborative approach, thriving in a fast-paced environment
Proficiency in HR systems and a good understanding of operational HR processes
Strong interpersonal skills, with a proactive and positive attitude

Job Responsibility

Partner with Heads of Department and their teams to proactively identify and resolve organisational challenges
Provide practical HR advice and guidance on employment matters
Lead and manage employee relations casework, including performance management, disciplinary processes, grievances, and absence management
Drive initiatives to enhance employee engagement, performance, and organisational culture
Support key people processes such as salary reviews, reward discussions, and organisational planning
Review and develop HR policies, practices, and procedures
Collaborate with operational teams to ensure excellence across payroll, HR systems, and core people processes
Contribute to a seamless onboarding and offboarding experience
Work closely with the wider People & Culture team to influence strategy and foster a high-performing, inclusive environment

Fulltime

Advice Caseworker

Office Angels

Location:
United Kingdom , Poole

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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Job Posted:
November 19, 2025