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Office Angels Logo Office Angels · Education

Advice Caseworker

United Kingdom, Poole 25000.00 - 28000.00 GBP / Year · Job Posted November 19, 2025
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Job Description

Are you passionate about supporting others? Join our dynamic client, where you'll provide vital advice and guidance to students, helping them navigate challenges and succeed in their academic journey. This is a full time permanent position working 35 hours per week.

Job Responsibility

  • Providing advice through email, phone, and face-to-face meetings
  • Maintaining accurate case records
  • Advocating for students at meetings, ensuring processes are fair and policies are followed
  • Offering welfare support during times of crisis, using professional judgement to create effective plans
  • Collaborating with teams to deliver campaigns and events that raise awareness of key student issues
  • Building strong networks

Requirements

  • Excellent communication skills
  • Ability to stay calm and empathetic
  • Experience in advice
  • Strong attention to detail, professionalism, and discretion
  • A positive, problem-solving attitude and resilience under pressure
  • Knowledge of Advice Quality Standards and relevant legislation
  • Diplomacy, neutrality, and balanced judgement
  • Commitment to confidentiality and professional boundaries
  • Ability to manage a varied caseload and meet deadlines effectively

What we offer

  • 28 days holiday + bank holidays
  • Additional holiday for Christmas closure + 2 additional days holiday around August bank holiday
  • Day off for your birthday
  • Discounted onsite gym access + wellbeing review
  • Healthcare plan + 24 hour access to a GP
  • Enhanced Maternity + Paternity leave
  • Charity day
  • Salary sacrifice pension
  • Discounts on high-street brands
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