Advertising Account Manager - Microsoft Advertising - Gaming Division

Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients. Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Establishes oneself as the primary point of contact to address day-to-day inquiries. Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Adopts Microsoft sales strategies. Leverages Customer Relationship Management tools. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals. Proactively researches information about clients' advertising needs. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Maintains knowledge of emerging industry trends beyond a singular product.