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The Adventure Gym Manager is responsible for the safe operation, supervision, and instruction of participants using the Adventure Gym facility. In this position, the manager will lead the staff to ensure equality guest experience in a safe and fun atmosphere. This position ensures all patrons receive proper orientation, follow facility safety protocols, and have a positive recreational experience.
Job Responsibility:
Supervise, train, and evaluate Adventure Gym attendants
Ensure all safety procedures and operational policies are followed
Oversee daily wall inspections, route updates, and maintenance logs
Drive revenue in the amenity space to positively impact the overall facility
Coordinate Gym programs, lessons, and special events
Assist in scheduling staff and managing attendance records
Serve as the lead and safety resource during open climb sessions
Maintain inventory and request replacement of Adventure Gym gear and holds
Ensure cleanliness and readiness of the Adventure Gym area
Communicate with the General Manager on staffing, maintenance, and incidents
Support programs, events, and birthday parties involving the amenity
Deliver excellent customer service and support participants of all skill levels
Enforces complex rules and regulations in assigned area of responsibility. Assists other staff in enforcing general rules and regulations, maintaining order, ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests
Receive and quickly act upon requests or complaints from guests
refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to receiving assistance
Maintain an extensive knowledge of the facility, and provide quality directions to guests regarding seating, concessions, and essential areas within the facility
Support the operations of the business including facility opening and closing procedures, cash controls and all other functions in operating a customer service-based environment
Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programing events at the facility
Requirements:
Two or more years of experience in amenity operations or instruction
CPR, First Aid, and AED certification required
Strong leadership, organizational, and customer service skills
Demonstrated quality written, verbal, and interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Positive attitude, professional manner and appearance in all situations
Ability to manage risk and make safety decisions confidently
Must be able to climb and lift up to 50 lbs. Must be capable of performing physical demonstrations and working at heights. Ability to stand for extended periods in a dynamic environment
Nice to have:
Ability to provide exceptional customer service skills
ability to adhere to Company’s Service Standards
Cash handling or check out experience is preferred but not required
Ability to operate personal computer, including ability to effectively use scanning equipment
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to work independently and as a team member