Advancements Desk Analyst Job at Adyen (São Paulo)

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Help Desk Analyst

We are looking for a Help Desk Analyst to join a high-volume support environment...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Prior experience in a call center, help desk, service desk, or customer support environment is preferred
Working knowledge of Microsoft Windows 10, Microsoft Office, and basic technical troubleshooting
Familiarity with service desk ticketing practices and documenting support activity with strong attention to detail
Ability to communicate clearly over the phone with a detail-focused approach and a customer-first mindset
Comfortable handling multiple tasks at once while staying organized in a fast-paced setting

Job Responsibility

Respond to incoming support calls professionally and gather the information needed to identify customer issues quickly
Review service tickets, assess urgency, and determine the appropriate next step based on established support procedures
Escalate incidents to the correct internal teams when issues require advanced troubleshooting or immediate attention
Create, update, and maintain accurate ticket documentation for every customer interaction, including actions taken and current status
Perform basic troubleshooting for customer equipment and software-related concerns to help restore service efficiently
Monitor overnight support activity and ensure open issues are tracked, addressed, or routed according to response guidelines
Verify that system settings or configurations are functioning as expected after troubleshooting steps are completed
Deliver a positive customer experience by remaining calm, attentive, and solution-focused during challenging interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Enterprise Service Desk Analyst

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to su...

Location

United States , Huntsville

Salary:

Not provided

Astrion

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
Minimum of 2 years of experience in a Service Desk Analyst or IT support role
Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+ preferred)
Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
Excellent customer service, communication, and leadership skills
Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
Strong organizational skills with the ability to manage multiple priorities and escalations

Job Responsibility

Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
Provide technical support for hardware, software, mobile devices, and enterprise applications
Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
Support user account administration including password resets, MFA enrollment, and Office 365 account management
Assist users with VPN connectivity, remote access, and enterprise collaboration tools
Provide onboarding support for new employees including workstation setup and initial credential distribution
Troubleshoot hardware, software, printer, and connectivity issues
Support enterprise asset management and configuration management processes

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

Help Desk Analyst I

We are looking for a motivated Help Desk Analyst I to provide frontline technica...

Location

United States , Coconut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods
Understanding of Active Directory tasks such as account support, password resets, and user access assistance
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach

Job Responsibility

Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Deal Desk Analyst

The Senior Operations Analyst will provide direct support to the CRO and Regiona...

Location

United Kingdom , London

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

7+ years of experience in strategy & sales operations
7+ years experience working in software or SaaS
Bachelor's degree in Engineering, Business Administration, Finance, Economics, Computer Science, or related field
Demonstrated skills and passion for problem solving and operational excellence with a proven ability to design & implement workable solutions
Advanced skills in data analysis using MS Excel, performance measurement, and reporting
Ability to consistently meet deadlines and provide well-vetted reporting and business recommendations
Significant Experience with Salesforce CRM, Tableau or Tableau CRM and PowerBI required
Good presentation skills, ability to work with senior leadership

Job Responsibility

Align with the Data Science and Sales Ops teams to overhaul globally standardized reporting and dashboards for the Revenue organization across sales and pipeline metrics
Support annual operational planning activities aligned to strategic initiatives and priorities supported by market trend research and internal data analyses
Support the creation, tracking, and execution of goals and operational metrics required to achieve the strategic objectives of the business group
Support operational activities related to resource planning, budgeting, compensation plans, preparing for monthly & quarterly operational reviews, and tracking status of initiatives
Drive process optimization and automation initiatives to improve the efficiency and quality of the partner deal cycle
Proactively identify, track, and execute opportunities to improve operational performance and achieve key goals and targets
Create forecasting and other analytical models using the appropriate business logic to provide actionable insights

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users in a fast-paced plas...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Working knowledge of help desk operations, service desk procedures, and day-to-day technical support best practices
Proven ability to diagnose and resolve a range of user-facing technical issues in a hands-on support environment
Experience with Microsoft Windows, service desk tickets, telephone-based support, and ticketing system tools
Strong customer service and communication skills, with the ability to explain technical information clearly in both written and verbal formats
Solid computer proficiency, including the ability to work with spreadsheets and review data for patterns or recurring issues
Strong organizational skills with the ability to adjust priorities and remain effective in a changing, fast-paced setting
Detail-oriented and self-directed approach to work, with the ability to manage tasks independently and follow issues through to completion
Ability to collaborate effectively with professionals at all levels and maintain positive working relationships across the organization

Job Responsibility

Respond to incoming support requests by phone or ticketing channels and provide timely first-line technical assistance to end users
Resolve routine technology issues such as password access problems, printer setup concerns, workstation support, mobile device questions, and basic network-related incidents
Guide employees on the use of newly introduced or updated tools and systems through clear instruction and practical support
Research solutions by consulting available documentation, internal resources, and external knowledge references to identify effective resolutions
Escalate more complex or unresolved incidents to advanced support personnel, team leads, or management while supplying accurate issue details
Maintain complete service records by documenting troubleshooting steps, actions taken, outcomes, and final resolution status within the ticketing system
Monitor assigned cases closely and manage workload to meet established service expectations and response commitments
Deliver attentive customer service while building effective working relationships with users across different departments and levels of the organization

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Service Desk Analyst

The Service Desk Analyst at NTT DATA is a pivotal role responsible for managing ...

Location

Australia , Sydney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
ITIL v4 foundation certification and knowledge is preferable
Demonstrable related work experience in the Technology Industry and Call Center environment is preferred
Solid expertise at using sound judgment to escalate an issue to a higher level
Methodical in approach to ticket resolution
Demonstrates an ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Team player with excellent attention to detail and client focused
Effective verbal and written communication skills

Job Responsibility

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
Uses Managed Services product and process knowledge along with discretion to respond to tickets
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client
Produces breach and aging reports for tickets opened by the service desk
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement
Uses sound judgment to escalate an issue to a higher level
Ensures that a professional level of service quality is maintained and that clients are satisfied

Fulltime

Deal Desk Analyst

Everlaw is seeking a Deal Desk Analyst to join our Go-To-Market (GTM) Strategy &...

Location

United States , Oakland

Salary:

52.88 - 67.30 USD / Hour

Everlaw

Expiration Date

Until further notice

Requirements

At least 5 years of experience in Deal Desk, Sales Operations, or Revenue Operations, including hands-on ownership of quoting for new business, renewals, and complex amendments
Advanced proficiency in Salesforce CPQ or a similar quoting tool, comfortable configuring products and bundles, applying price rules, and troubleshooting complex quote logic
Experienced in balancing short-term sales velocity with long-term revenue integrity
Clear communicator who can articulate complex commercial concepts to diverse internal stakeholders
Background in SaaS or Legal Tech environments
Detail-oriented and able to manage high volumes of requests in a fast-paced environment
Authorized to work in the United States without restrictions

Job Responsibility

Manage end-to-end quoting for new business, renewals, and complex amendments using Salesforce CPQ
Act as the primary owner for the Salesforce and ZenDesk queue, managing the intake, triage, and escalation of all Q2C requests
Reduce wait times and maintain high service standards by resolving tickets within defined SLAs
Partner cross-functionally with Finance and Legal to navigate non-standard terms and identify system inefficiencies
Assist in standardizing deal workflows and systemizing the escalation process within Salesforce to improve transparency
Ensure all deals adhere to established price books, discount thresholds, and Everlaw’s financial compliance standards

What we offer

Medical
Dental
Wellness program
Paid parental leave
Professional development
Fully stocked kitchen
Health, dental, and vision plans
Paid company and federal holidays
Work in Uptown Oakland just steps from BART
Flexible work-from-home days on Tuesdays and Fridays

Fulltime

Junior Help Desk Analyst

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Mas...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a technical support or related role
Solid knowledge of computer hardware and software systems
Proven ability to diagnose and resolve technical issues effectively
Strong communication skills, both verbal and written, with a customer-focused approach
Capability to handle multiple tasks and work independently in a fast-paced setting
Familiarity with ticketing systems and experience in basic troubleshooting
Understanding of basic network troubleshooting concepts

Job Responsibility

Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
Identify problems by actively listening to users and conducting thorough research
Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
Record detailed information about issues and resolutions in the ticketing system
Escalate advanced technical concerns to senior team members when necessary
Build and maintain a comprehensive understanding of company technology and support procedures
Stay informed about emerging technologies and incorporate new knowledge into daily tasks

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Advancements Desk Analyst

Job Description

Job Responsibility

Requirements

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