Advancements Desk Analyst Job at Adyen (São Paulo)

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Senior Analyst, Deal Desk & Pricing

We're looking to add a Senior Analyst, Deal Desk & Pricing to our Financial Plan...

Location

United States , San Francisco

Salary:

124000.00 - 146000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

4+ years in of experience in some combination of Investment Banking, Private Equity, Strategic Finance, Deal Desk, BizOps, or RevOps
Experience with B2B SaaS, especially usage-based business models or businesses that have real COGS, is a meaningful plus
Expert in building advanced financial models that incorporate complex deal structuring scenarios
Well versed in working with ambiguous data to draw conclusions
Open-minded and collaborative
Experience with SQL, Looker, Salesforce is preferred

Job Responsibility

Strategic Customer Deals: Strategize, structure, and price deals for our largest Strategic customers
Pricing Strategy: Create strategic frameworks and drive insightful analysis on a variety of pricing projects
Executive Communication: Create deal and pricing approval documents for the executive team, providing clarity on strategy and financial impact
XFN Collaboration: Collaborate with cross-functional partners (ie. Sales, Product, Data Science, Billing teams) to explore potential custom solutions to customers and pricing strategy recommendations

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Senior Analyst, Revenue Operations - Deal Desk

The Deal Desk is a centralized, corporate Revenue Operations function responsibl...

Location

Canada , Mississauga

Salary:

87300.00 - 97000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, economics, analytics, or a related field
2–6 years of experience in Revenue Operations, pricing, finance, strategy, or deal support roles
Strong financial modeling and analytical skills, including pricing, discounting, and revenue forecasting
Ability to synthesize complex information into clear, executive-ready recommendations
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and PowerPoint

Job Responsibility

Lead financial and commercial analysis for non-standard and high-value deals
Build and review complex pricing models, billing ramps, and revenue forecasts
Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
Ensure deal assumptions, risks, and approvals are clearly documented
Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
Identify deviations from standard policy and escalate appropriately
Partner with the Manager to ensure consistent application of governance rules across deals

What we offer

bonus
benefits

Fulltime

Help Desk Analyst

We are looking for a skilled Help Desk Analyst to provide technical support and ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Advanced proficiency in Microsoft applications and tools
Experience working with ServiceNow or similar IT service management platforms
Strong analytical skills to troubleshoot and resolve technical problems effectively
Demonstrated ability to communicate complex technical information clearly and concisely
Solid understanding of PC hardware, software, and network systems
Proven ability to deliver excellent customer service and build positive relationships
Strong written communication skills for creating and updating documentation
Educational background or certifications in computer repairs and troubleshooting

Job Responsibility

Train team members on diagnostic techniques and troubleshooting methods to enhance technical knowledge
Create, update, and refine training manuals and knowledge articles for software and hardware systems
Identify and resolve system errors through detailed analysis and technical expertise
Maintain regular communication with customers to ensure issues are fully resolved and satisfaction is achieved
Install, update, and configure software to address technical problems and improve system functionality
Utilize remote access tools to diagnose and fix software or hardware issues efficiently
Collaborate with other departments to align technical solutions with customer needs
Document and track issues using ServiceNow to streamline resolution processes
Provide timely responses to customer inquiries and offer guidance on system usage
Evaluate and recommend improvements for technical support processes to enhance service delivery

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst - Tier II

We are proactively connecting with experienced Tier 2 Help Desk Technicians for ...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing advanced technical support in a corporate or enterprise IT environment
Strong troubleshooting skills across operating systems, user access, and enterprise applications
Experience working with ticketing systems and incident management processes
Ability to diagnose and resolve technical issues with minimal supervision
Strong communication skills and the ability to support both technical and non-technical users

Job Responsibility

Serve as an escalation point for complex technical issues from Tier 1 support
Troubleshoot advanced hardware, software, and system connectivity issues
Support workstation environments, user access management, and system configurations
Investigate recurring incidents and recommend process or technical improvements
Assist with onboarding/offboarding processes including system access and device configuration
Collaborate with infrastructure and engineering teams to resolve system-level issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Help Desk Analyst

This long-term contract position requires an individual who is both technically ...

Location

United States , Dearborn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a Help Desk role, demonstrating advanced technical skills
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting abilities for both hardware and software issues
Hands-on experience with Smart Deploy imaging systems
Knowledge of both Mac and Windows operating systems
Exceptional interpersonal skills, with a positive and friendly demeanor
Ability to manage service desk tickets effectively and communicate resolutions clearly
Capability to work independently while adhering to organizational policies

Job Responsibility

Provide comprehensive hardware and software support, ensuring a balanced focus on both areas
Utilize Smart Deploy imaging systems to manage device setups and configurations
Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems
Handle technical concerns for 400–600 end users with efficiency and professionalism
Resolve service desk tickets promptly, maintaining excellent communication throughout the process
Collaborate with team members to optimize support workflows and ensure consistent service delivery
Adhere to company policies and standards while working independently with minimal supervision
Assist with Active Directory management and related administrative tasks
Maintain familiarity with Windows 10 to address common system issues
Provide basic troubleshooting for hardware, software, and network-related problems

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst

We are looking for a skilled Help Desk Analyst to provide exceptional technical ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in IT help desk or desktop support roles
Advanced knowledge of Microsoft Office Suite, Zoom, Slack, and secure file transfer systems
Strong ability to troubleshoot Windows PC systems and meeting room technology
Proven capability to work independently while demonstrating a proactive problem-solving approach
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively in a dynamic environment
High attention to detail and strong organizational skills

Job Responsibility

Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems
Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions
Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems
Track and manage IT support requests using a ticketing system, escalating complex issues when necessary
Assist with system installations, upgrades, and updates while contributing to IT-related projects
Uphold security protocols and compliance standards when handling sensitive files and confidential information
Provide training and guidance to employees on commonly used IT tools and applications
Collaborate with remote IT teams to support cross-office initiatives and system-wide projects

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst I

We are seeking an experienced Level 2 Technical Support Specialist to provide ha...

Location

United States , Ledyard

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in Help Desk Level 2 Technical Support
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems
Familiarity with Active Directory and Microsoft Windows 10
Experience managing service desk tickets and providing effective technical solutions
Knowledge of modern data networks and industry-level support practices
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent

Job Responsibility

Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems
Troubleshoot and resolve issues on macOS and Windows operating systems effectively
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems
Escalate unresolved issues to supervisors or higher-level technical staff for advanced support

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in company 401(k) plan

Advancements Desk Analyst

Adyen

Location:
Brazil , São Paulo

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Advancements Desk Analyst

Adyen

Location:Brazil , São Paulo

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

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