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In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Job Responsibility:
Preparing and delivering advanced training sessions on API usage, software interfaces, and system communication workflows
Creating hands-on use cases, exercises, and training documentation for industrial communication interfaces such as Modbus TCP, Profinet, OPCUA, Ethernet/IP, and TCP/UDP
Designing, developing, and maintaining advanced demo applications using our APIs (Python, C++) and PLCs
Ensuring seamless robot integration into industrial environments through testing, validation, and communication troubleshooting
Collaborating closely with Development and Software teams to stay aligned with new features and system updates
Translating complex technical concepts into clear, structured, and engaging explanations for customers and internal teams
Developing presentations, documents, and course materials according to Academy standards
Requirements:
Completed studies in Engineering, Computer Science, Automation, or related fields
Solid knowledge of industrial communication protocols, such as Modbus TCP, Profinet, OPCUA, Ethernet/IP, and EtherCAT
Strong programming experience in Python, C++
Practical experience with API development, integration, or system communication
Understanding of network communication, diagnostics, and troubleshooting
Ability to explain complex technical topics clearly and logically
Strong presentation skills and confidence in delivering interactive and engaging sessions
A structured, solution-oriented mindset with a passion for supporting learners during hands-on sessions
Fluent in English and German
What we offer:
Dynamic, self-reliant work culture with flat hierarchies
Flexible hours
30 vacation days
Competitive salary package
Exclusive employee discounts
Team events (e.g., summer party, company town hall meetings)