CrawlJobs Logo
Staffbase Logo Staffbase · IT - Software Development

Advanced Technical Support Engineer - Integrations

Germany, Chemnitz · Job Posted January 18, 2026
Apply Position
Job Link Share

Job Description

We are seeking a technically skilled individual with a strong development background, specializing in integrations, to provide exceptional support to our customers. This role will emphasize utilizing development expertise, particularly with iPaaS (Integration Platform as a Service) tools, to build and maintain integrations and plugins. You will ensure Staffbase customers receive top-tier technical support, enhance product functionality, and solve complex integration challenges. Your focus will be on understanding customer needs and delivering effective technical solutions through support and development.

Job Responsibility

  • Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
  • Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
  • Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
  • Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
  • Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
  • Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
  • Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
  • Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
  • Assist internal and external technical teams in developing and troubleshooting integrations and plugins
  • Work closely with the after-sales department to develop and implement optimal integration setups for customer needs
  • Support Technical Architects with project-driven development of technical offerings, particularly regarding iPaaS implementations and custom plugin development
  • Improve internal processes with a focus on development efficiency, especially in creating and managing integrations and plugins
  • Participate in product discussions, providing insights from a customer and developer perspective, particularly on integration and plugin capabilities

Requirements

  • Outstanding German and English written and verbal communication skills
  • Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • A degree in Computer Science, Software Engineering, or a related field
  • At least 2+ years of previous technical support, development, professional services, or engineering experience
  • Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
  • Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
  • Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
  • Experience with common development frameworks like Bootstrap, React, Express.js, etc.
  • Significant experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
  • Comfort using the command line and application logs to narrow down issues with technical integrations on either side

Nice to have

  • Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS, etc.
  • Experience with iPaaS development is a plus
  • Knowledge about security and compliance topics in a SaaS environment is a plus

What we offer

  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
Staffbase - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Advanced Technical Support Engineer - Integrations

8 matching positions

Advanced Technical Support Engineer - Integrations

We are seeking a technically skilled individual with a strong development backgr...
Location
Location
Germany , Dresden
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You enjoy strategically working with clients and possess a strong interest in development and integration technologies
  • Outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in-depth and explain development and technical concepts
  • Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
  • Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • A degree in Computer Science, Software Engineering, or a related field
  • At least 2+ years of previous technical support, development, professional services, or engineering experience
  • Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
  • Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
  • Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
Job Responsibility
Job Responsibility
  • Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
  • Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
  • Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
  • Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
  • Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
  • Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
  • Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
  • Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
  • Assist internal and external technical teams in developing and troubleshooting integrations and plugins
  • Work closely with the after-sales department to develop and implement optimal integration setups for customer needs
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Advanced Technical Support Engineer - Integrations

We are seeking a technically skilled individual with a strong development backgr...
Location
Location
Germany , Leipzig
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enjoy strategically working with clients and possess a strong interest in development and integration technologies
  • Outstanding German and English written and verbal communication skills
  • Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
  • Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • A degree in Computer Science, Software Engineering, or a related field
  • At least 2+ years of previous technical support, development, professional services, or engineering experience
  • Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
  • Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
  • Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
Job Responsibility
Job Responsibility
  • Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
  • Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
  • Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
  • Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
  • Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
  • Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
  • Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
  • Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
  • Assist internal and external technical teams in developing and troubleshooting integrations and plugins
  • Work closely with the after-sales department to develop and implement optimal integration setups for customer needs
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a technical field or equivalent practical experience
  • 5+ years of experience in a technical support or network engineering role
  • Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
  • In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
  • Proven ability to independently debug broad and complex networks with mixed media and protocols
  • Flexibility to work required shift hours, which may include afternoons, evenings, and weekends
Job Responsibility
Job Responsibility
  • Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
  • Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
  • Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
  • Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
  • Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
  • Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
  • Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
  • Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation
  • Fulltime
Read More
Arrow Right

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...
Location
Location
Colombia; Poland; Portugal; Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution
  • Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

This is **not** a ticket-queue role. This is the job you take if you *like* bein...
Location
Location
Mexico , Mexico DF
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in senior technical support / escalation engineering / production support for enterprise software applications (SaaS, cloud-hosted, or hybrid strongly preferred).
  • Proven record owning P1/P0 escalations and guiding issues through resolution with Engineering/Operations partners.
  • Strong, practical expertise in: Azure cloud architecture concepts (identity, networking, compute, storage, monitoring)
  • Microsoft Windows (server and client), troubleshooting, performance, and diagnostics
  • Networking fundamentals and packet-level troubleshooting methods
  • API/integration troubleshooting and familiarity with modern auth patterns (OAuth/SSO concepts)
  • Demonstrated ability to interpret complex diagnostic data (e.g., packet captures, HAR files, deep logs) and drive clear hypotheses to closure.
  • Exceptional communication: able to explain deeply technical findings to both engineers and customer stakeholders
  • skilled at de-escalation under pressure.
  • Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
Job Responsibility
Job Responsibility
  • Technical Leadership in Escalations (Customer-Facing): Act as a senior technical lead during high severity (P1 / Sev1) customer escalations
  • Join and actively participate in live escalation bridges, providing: Technical diagnosis and direction
  • Clear explanation of system behavior and failure modes
  • Credible technical input to support customer and executive conversations
  • Partner closely with Escalation Managers, who own: Customer and executive messaging
  • Communication cadence
  • Stakeholder alignment
  • while you ensure the technical narrative is accurate, coherent, and defensible
  • Help stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions
  • Deep Technical Diagnostics & Resolution (Prove root cause, no guessing, no vibes): Lead complex technical investigations across: Cloud hosted and hybrid application architectures
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical re...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Network Engineering, with a minimum of 2 years focused on SD-WAN and/or SASE technologies
  • Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet
  • Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE
  • Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service)
  • Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways)
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
  • Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
  • Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
  • Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
  • Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience
  • Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Be the subject matter expert on core technologies of Palo Alto Networks product line
  • Provide support that includes mandatory weekend, holiday shift work and on-call support
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Join our team and immerse yourself in the dynamic world of innovative global com...
Location
Location
Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+years in a technical support or IT support role
  • Excellent communication skills in English (C1 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution
  • Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

We are seeking a high-caliber Senior Technical Support Engineer specializing in ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a technical support or systems engineering role, with at least 2 years focused on SASE or Cloud Security
  • Deep hands-on experience with SASE platforms, specifically Prisma Access (Mobile User & Retail/Remote Office)
  • Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy
  • Strong understanding of security concepts such as NGFW, ZTNA, SWG, and CASB
  • Proficiency in network and API troubleshooting tools (e.g., Wireshark, MTR, Curl)
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations
  • Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service
  • Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high-priority incidents
  • Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices
  • Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback
  • Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within the Prisma environment
  • Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team's collective expertise
  • Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem-solving
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Provide support that includes mandatory weekend, holiday shift work and on-call support
  • Fulltime
Read More
Arrow Right