Advanced Technical Service Associate Job at GeoLogics (Scottsdale)

Advanced Technical Service Associate

GeoLogics has an immediate opening for an Advanced Technical Service Associate i...

Location

United States , Scottsdale

Salary:

Not provided

GeoLogics

Expiration Date

Until further notice

Requirements

Active Secret security clearance REQUIRED
US citizenship required
Associate's degree or equivalent combination of education and relevant work experience plus a minimum of 3 years of relevant experience
Sec+ or other IAII certification required at time of hire
Network/IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Knowledge of CA Spectrum One Click software suite

Job Responsibility

Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Fulltime

New

Technical Associate Product Manager

Come join the organization that is redefining security for the AI era. As one of...

Location

Israel , Tel Aviv

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

Hands-on proficiency in Linux, Windows, Python, Bash, Docker, Kubernetes, PowerShell, and a strong understanding of the OSI model.
Solid knowledge of networking concepts and cloud infrastructure.
Proven experience in applying cybersecurity best practices to real-world scenarios.
Self-motivated and capable of working both independently and collaboratively within a team.
Strong communication skills.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.

Job Responsibility

Innovate and develop advanced detection mechanisms, algorithms, and automated solutions to accurately identify and classify technologies within cloud environments, enhancing Wiz's vulnerability management offering.
Analyze cloud services, APIs, and log payloads to ensure compliance with industry standards and customer requirements.
Stay current with the latest technologies and industry trends.
Implement customer requests and industry standards to position Wiz as a market leader.
Collaborate with our Research and Backend teams.

Fulltime

Xfinity Retail Service Associate

We're looking for a down-to-earth go-getter who can help customers sort through ...

Location

United States , Largo

Salary:

20.08 USD / Hour

Comcast Advertising

Expiration Date

Until further notice

Requirements

Customer-Focused
Workplace Organization
Teamwork
Self Motivation
Resilience
Communication
Professional Integrity
High School Diploma / GED
0-2 Years Relevant Work Experience

Job Responsibility

Support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities
Serve as a go-to technical and operational resource
Handle mobile activation, education, troubleshooting, and escalations
Assist with operational priorities to ensure that customers leave confident and excited about their Comcast products and services
Provide a white-glove experience activating new devices or BYOD to the network
Guide customers through tablet setup and connectivity options
Support activation and pairing of wearable devices
Educate customers on accessories and add-ons
Demonstrate strong understanding and enthusiasm for technology
Demonstrate basic features and capabilities of devices

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits
Commission (no cap on earnings)

Fulltime

Field Service Technical Support Specialist

As a Field Service Technical Support Specialist, you’ll be the go‑to expert supp...

Location

United States , Dallas

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

Associate’s degree in Computer Information, Electronic Technologies, or a related field preferred
5+ years of experience troubleshooting and repairing hardware/software solutions
Strong electro‑mechanical knowledge with the ability to diagnose complex electronic issues, interpret schematics/PCB boards, and create effective technical workarounds
Certifications such as A+ or Network+ preferred
Proven time‑management skills, independent decision‑making, and a continuous‑learning mindset
Excellent communication and documentation skills, including experience with technical writing and cross‑functional collaboration
Proficiency with Microsoft Windows and Office applications
Familiarity with tools such as Salesforce, ERP/CRM systems, SAP, ServiceMax, Oracle, CPQ, OLS, and Talkdesk
Strong customer service background

Job Responsibility

Deliver mid‑ to advanced‑level technical support for hardware, software, networking, and Quadient product issues through phone, email, Teams, and screen‑share assistance
Troubleshoot complex scenarios by leveraging problem‑solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues efficiently
Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge base articles and technical documentation
Coordinate and oversee third‑party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience
Maintain exceptional customer care, uphold Quadient’s EPIC values, and ensure accuracy in all communications, processes, and procedures
Collaborate with Product Engineering and cross‑functional teams while staying proficient in department systems such as Salesforce, Workday, ServiceMax, MyQuadient, and internal knowledge tools

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Sr Technical Service Advisor

Provide technology consulting to external customers and internal project teams. ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles is essential
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS- Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent

Job Responsibility

Be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
Stay in alignment with the customer and accounts team concerning the services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalates and brings people with required expertise together to bring critical and important issues to closure
Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer
Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers
Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality
Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports
Uses technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles is essential
Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS- Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Be a customer advocate and single point of contact for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate escalated problem resolution
Proactively escalate and bring people with required expertise together
Act as an interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Technical Service Advisor

Technical Service Advisor role within Hewlett Packard Enterprise, focusing on ad...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
experience working in large enterprises, Network service providers
ITIL Framework process knowledge
experience and desire to work on automation
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks

Job Responsibility

Act as a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework
use technical knowledge to review and assess open software defects

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
personal and professional development programs
inclusive and flexible work environment.

Fulltime

Technical Service Advisor

Technical Service Advisor role at Hewlett Packard Enterprise focusing on being a...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks

Job Responsibility

Be a customer advocate and single point of contact for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate escalated problem resolution
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

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Advanced Technical Service Associate

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