Advanced Specialist, Program Manager Job at Social Value Portal Ltd (London)

Program Specialist - Identity Operations & Insights

Operations & Insights manages day-to-day performance and delivery—driving qualit...

Location

Taiwan (ROC) , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 2 years of experience in operations management and managing cross-functional projects
Experience working in Google Sheets / Excel. Advanced technical experience working with spreadsheets, Dashboards and graphs, pivot tables to identify qualitative and quantitative insights, and break down information into clear, actionable recommendations
comfortable interpreting reports and using tools like Excel/Google Sheets, Tableau, or similar platforms to support decision-making
Strong organizational and planning skills in order to manage several tasks
Ability to prioritize, create plans and complete tasks on your own. Demonstrated ability to operate independently, prioritize effectively, and push initiatives forward without needing day-to-day oversight.

Job Responsibility

Support and monitor the document operations for global and APAC
making sure multiple teams have all tools and information required to meet quality and productivity targets. Monitor our Identity scorecards, dashboards, and audit cadences to track operations and drive accountability
Analyze data, with the help of our dashboards and queries, you will monitor Docs operations, understand the main challenges and look for ways to improve it (policies, processes, agent training, tooling, etc)
Execute cross-functional project plans that help us improve our quality and efficiency ensuring deadlines are mean, designing the SOPs to make sure we are supporting Identity Program requirements
Create or improve existing processes through data analytics, footprint migrations, processes and policy updates and roll outs, reporting improvements, process standardization and keeping track of plans, quality and timelines for such activities
Own the feedback loop across teams for Docs Operations in EMEA with the regional BPOs/COEs, designing effective ways to identify roadblocks or issues in the rollout and implementation of policies and processes as well as provide solutions to address those
Estimate work efforts, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables
Track progress, understand dependencies, communicate status to upper management and stakeholders, and facilitate and coordinate schedules for different local or regional requests
Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities
You will also need analytical skills to be able to solve problems that may come up during a typical workday. You will be analyzing data and making decisions regarding operations and processes on a regular basis.

Fulltime

Principal Technical Program Manager

Moderna is seeking an experienced and visionary candidate to join Digital Commer...

Location

United States , Cambridge

Salary:

158600.00 - 285500.00 USD / Year

Moderna

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent professional experience)
10+ years of overall professional experience, with at least 6+ years in technical program management for complex, cross-functional software or digital initiatives
Proven ability to manage large-scale technical programs with multiple stakeholders, spanning business and technology functions
Experience managing programs with multi-market scope
Strong analytical and communication skills, with the ability to influence at multiple organizational levels
Demonstrated success in partnering with business leaders to translate strategy into executable roadmaps
Degree in advanced technology, or 5+ years of technical specialist, design and architecture experience
Proven skills in technical design and architecture
Experience in commercial digital systems, customer platforms, or enterprise-scale business systems supporting multi geography markets
Familiarity with regulated industries (biotech, pharma, healthcare) and understanding of compliance, data privacy, and localization requirements

Job Responsibility

Partner with Business Stakeholders across Moderna’s Commercial Country teams to deeply understand digital, customer, and business needs
Define and document clear business and technical requirements, translating them into actionable deliverables that shape product direction, resourcing, and execution plans in collaboration with Digital Product and Engineering teams
Lead end-to-end program planning and execution, developing integrated delivery roadmaps, managing scope, schedules, dependencies, and budgets, while proactively identifying and mitigating risks and challenges to ensure alignment, momentum, and on-time delivery of commercial initiatives
Facilitate cross-functional collaboration among Product, Engineering, and Business teams to drive consensus on technical solutions, resolve dependencies, and ensure timely, high-quality delivery
Drive data-informed prioritization and transparent reporting to provide visibility into program progress, key decisions, risks, and outcomes, while representing the Digital portfolio in leadership forums to influence strategic direction, communicate business impact, and ensure alignment across commercial functions
Champion operational excellence in digital delivery, promoting modern program management practices, process optimization, and continuous improvement across teams
Mentor and coach TPMs and project managers, strengthening delivery capabilities and contributing to the maturity of the TPM discipline within Moderna Digital

What we offer

Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras

Fulltime

Customer Experience Program Specialist

Community Operations at Uber is where real people solve real problems in real ti...

Location

Brazil; Mexico , Sao Paulo; Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

1+ years of experience in project management, strategy & planning, or continuous improvement
Advanced skills in data analysis (Excel/Google Sheets) with the ability to turn numbers into a compelling narrative
Native/Fluent level Spanish or Portuguese AND Business level English (mandatory) for collaborating with global teams
A proven ability to troubleshoot complex issues and manage multiple stakeholders with conflicting priorities

Job Responsibility

Drive Financial Efficiency - Identify and unlock savings by analyzing support costs and operational waste, ensuring our regional strategy aligns with financial targets
Master the Metrics - Own the monitoring of plan vs. actuals
you will track the scorecard for support operations to improve cost, quality, and efficiency across Rider and Driver lines of business
Influence Across Borders - Collaborate with Global POCs and regional LOBs, communicating insights clearly to ensure everyone is aligned on the mission
Scale Support Strategy - Drive segmented differentiation through support treatments, balancing empathy for the user with the practical constraints of the business
Process Improvement - Manage continuous process improvement requests for your respective Support Operations, develop projects and implement it with relevant stakeholders as needed
Strengthen Vendor Partnerships - Partnership with our third party Vendors (BPOs) to ensure our support policies are properly implemented and gather insights to ensure our customer needs are met

Department Program Specialist I

Provides executive high-level administrative support to the Associate Director o...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent combination of education and experience required
5 years of relevant experience preferred
Strong organizational and time-management skills required
Excellent communication and interpersonal skills, especially regarding high-level sensitive information required
Ability to work collaboratively in a team environment required
Advanced knowledge of the medical center, Wilmot and departmental activities required
Basic proficiency with Microsoft Office Suite and social media platforms required
Strong project management skills, with the ability to manage multiple tasks simultaneously preferred
Proficiency with data analysis tools and software preferred
High-level proofreading/editing skills with attention to grammar, punctuation, spelling, etc. preferred

Job Responsibility

Provides executive high-level administrative support to the Associate Director of Wilmot Cancer Institute for Population Science, Co-Director of the URCC NCORP Research Base, and Director of the URMC PEAK Human Performance Clinical Science Program, and Director of the Wilmot RENEW Program
Helps with direct oversight of Wilmot Cancer Institute operations related to Population Science and the Cancer Prevention and Control Program, as well as the RENEW Clinical Exercise Oncology Program
Helps with direct oversight of operations of the URCC NCORP Research Base and PEAK Human Performance Clinical Science Program
Organizes calendars, schedules events and meetings, and manages commitments prioritizing and delegating as appropriate
Oversee email group lists for various groups
Oversee, submit, and ensure compliance with NIHMS and MyNCBI to ensure publications are compliant with federal regulations
Plan, execute and provide high level meeting support for meetings, compiling data, preparing reports, agenda, and distribution and monitoring of action items and follow-up communications
Assists with grants, proposals, and progress reports
Helps with oversite of financials, compliance forms, and financial sign offs
Procurement card holder

Fulltime

EMEA Facilities, Security & Safety Program Specialist

This role is responsible for overseeing Facility Maintenance (FM) and Security &...

Location

Ireland; Hungary , Cork; Budapest

Salary:

Not provided

Cloudera

Expiration Date

Until further notice

Requirements

3 years of relevant experience in Facilities, Security, and Security Systems, ideally within a technology office environment or equivalent
Bachelor's degree in related field or equivalent experience
Excellent interpersonal skills to interact with managers and employees and foster trust
Excellent oral and written communication skills
Advanced analytical and problem-solving skills
Strong planner, program designer and project manager
experience with organization-wide implementation
Ability to solve problems and manage difficult issues while keeping an eye to the future
Strong knowledge of industry standards and/or federal, state and local regulatory requirements
Strong financial acumen with cash flow and P&L and project management skills

Job Responsibility

Oversee MEP (Mechanical, Electrical, Plumbing) and HVAC maintenance schedules, including execution of quarterly maintenance at each site.
Maintain and routinely update global Repair & Maintenance (R&M) logs within the supported region.
Serve as the primary liaison for facility-related matters with landlords and building management within the supported region.
Coordinate with external vendors to ensure timely, compliant, and high-quality maintenance services.
Manage regional FM budgets and procurement processes via platforms such as Coupa (PRs/POs).
Provide on-site facilities support across regional offices, requiring regular travel as needed.
Oversee daily security operations, including badge access control, vendor coordination, and S2/CCTV system functionality. Which includes at times global security system support.
Administer badge access for new hires, terminations, replacements, and loaners
maintain accurate records of landlord-issued credentials per site within the region.
Collaborate with IT to resolve system outages and maintain global badge and occupancy reporting.

What we offer

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

Fulltime

CX Program Manager, LatAm Delivery

The Merchant CX team owns the merchant support experience and ensures its contin...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

5+ years of experience in program management, preferably in Customer Experience, Operations, Consulting, or Strategy roles
Robust experience managing a team of analysts and specialists to deliver significant results within well defined timelines
Proven experience managing complex, cross-functional programs with measurable impact
Fluency in English and Spanish required
Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies
Experienced in using dashboards, reporting tools, and customer data platforms to drive performance
Skilled in influencing and aligning cross-functional teams
Strong ability to navigate organizational dynamics to build consensus and drive shared goals

Job Responsibility

Design and execute customer experience programs focused on improving key moments across the Delivery journey — for customers, merchants, and delivery partners — from insight generation to implementation and impact measurement
Identify operational gaps and process inefficiencies, working cross-functionally to drive solutions that elevate service quality, optimize performance, and reduce defects
Own and continuously refine key CX policies across all different channel modalities, ensuring consistency, fairness, and operational scalability across the region

EMEA Facilities, Security & Safety Program Specialist

This role is responsible for overseeing Facility Maintenance (FM) and Security &...

Location

Ireland; Hungary , Cork; Budapest

Salary:

Not provided

Cloudera

Expiration Date

Until further notice

Requirements

3 years of relevant experience in Facilities, Security, and Security Systems, ideally within a technology office environment or equivalent
Bachelor's degree in related field or equivalent experience
Excellent interpersonal skills to interact with managers and employees and foster trust
Excellent oral and written communication skills
Advanced analytical and problem-solving skills
Strong planner, program designer and project manager
experience with organization-wide implementation
Ability to solve problems and manage difficult issues while keeping an eye to the future
Strong knowledge of industry standards and/or federal, state and local regulatory requirements
Strong financial acumen with cash flow and P&L and project management skills

Job Responsibility

Oversee MEP (Mechanical, Electrical, Plumbing) and HVAC maintenance schedules, including execution of quarterly maintenance at each site.
Maintain and routinely update global Repair & Maintenance (R&M) logs within the supported region.
Serve as the primary liaison for facility-related matters with landlords and building management within the supported region.
Coordinate with external vendors to ensure timely, compliant, and high-quality maintenance services.
Manage regional FM budgets and procurement processes via platforms such as Coupa (PRs/POs).
Provide on-site facilities support across regional offices, requiring regular travel as needed.
Key Contact for office Property Mgt/ Landlords within the supported regions
Oversee daily security operations, including badge access control, vendor coordination, and S2/CCTV system functionality. Which includes at times global security system support.
Administer badge access for new hires, terminations, replacements, and loaners
maintain accurate records of landlord-issued credentials per site within the region.

What we offer

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

Fulltime

Expert Program Manager

The Lean Operations team at PG&E establishes the strategy and approach to ensure...

Location

United States , Oakland

Salary:

116000.00 - 194000.00 USD / Year

PG&E Corporation

Expiration Date

Until further notice

Requirements

Bachelor degree or equivalent experience
8 years of related experience or equivalent

Job Responsibility

Manages aspects of program implementation and operations
Ensures program is operating effectively
Conducting side-by-side quality assurance reviews with Lean Specialists to assess consistency and effectiveness in program delivery
Managing relationship with and providing direction to vendor(s)
Developing and monitoring budgets and forecasts
Developing, measuring and reporting on success of the program
Partnering with the Marketing organization, vendors and external partners to develop and implement strategies to reach appropriate customer audience at the appropriate time
Identifying and maintaining strong working relationships with all strategic programs and partners
Partnering with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meeting with regulators
Identifying stakeholders and communicate within and outside of PG&E

Fulltime

Select Country

Advanced Specialist, Program Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?