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We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.
Job Responsibility:
Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases
Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
Clearly communicate implementation status, issues, risks, and effort
Build and sustain in-depth product knowledge regarding our core products
Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
Troubleshoot and triage customer issues during implementation
Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
Requirements:
3+ years of consulting or client-facing experience, ideally in Implementation, Professional Services, CSM, Product, or similar roles
Proven experience leading complex projects, preferably enterprise-scale or multi-stakeholder
Background in SaaS or digital platforms, with an understanding of rollout and delivery cycles
Consultative mindset: comfortable asking the right questions, challenging assumptions, and guiding customers using best practices
Strong communication and relationship-building skills, including managing expectations with diverse stakeholders
Ability to bring structure to ambiguity, design processes, and solve problems in customer-specific contexts
Curiosity for cloud technologies and enthusiasm for deeply learning a new product
Customer-centric working style, motivated by helping customers succeed
What we offer:
Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project