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Advanced Employee First Aid and Patrol Dispatch

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Vail Resorts

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Location:
Canada , Whistler

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Contract Type:
Not provided

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Salary:

22.00 - 28.43 CAD / Hour

Job Description:

Come to work at a world-class resort and join our Patrol team in a unique leadership position. The Advanced: Employee First Aid and Patrol Dispatch role provides oversight of our Patrol Emergency Dispatch function and the Employee First Aid Room, while also acting as a liaison with the Stay All Season Physiotherapy Program. This position plays a critical role in supporting our patrollers, ensuring operational excellence, and helping staff navigate injury claims. This role is operations-focused and requires hands-on involvement in dispatching, particularly on Saturdays and in the absence of a scheduled dispatcher.

Job Responsibility:

  • Standardize dispatch operations across both mountains
  • Develop and deliver training, procedures, and standards
  • Audit dispatch work to ensure consistency and quality
  • Provide operational coverage as a dispatcher on Saturdays or when required
  • Create a clear career progression pathway for dispatch staff
  • Drive innovative initiatives to modernize the dispatch function
  • Learn and oversee all aspects of First Aid Room operations
  • Train modified-duty patrollers as First Aid Room Attendants
  • Serve as a communication conduit and support for First Aid Room staff
  • Ensure consistent staffing and scheduling coverage
  • Lead hiring, discipline, and termination decisions for dispatch and First Aid Room staff
  • Act as the bridge between the Employee First Aid Room and the Stay All Season Physiotherapy Program
  • Support patrol employee claims and assist with return-to-work coordination

Requirements:

  • Leadership and operational experience in patrol, dispatch, or emergency services
  • Familiarity with dispatch systems and/or medical program oversight preferred
  • Strong organizational and communication skills
  • Ability to train, mentor, and support modified-duty staff
  • Knowledge of workplace injury claims and return-to-work programs is an asset
  • Willingness and ability to work directly in dispatch on Saturdays
  • Minimum Age: At least 18 years of age

Nice to have:

  • Familiarity with dispatch systems and/or medical program oversight
  • Knowledge of workplace injury claims and return-to-work programs
What we offer:
  • Free passes for employees
  • Employee discounted lift tickets for friends and family
  • Free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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