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Advanced Duty Collections Agent

Randstad

Location:
Netherlands , Maastricht

Category:
Finance

Contract Type:
Not provided

Salary:

2720.30 EUR / Month

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Job Description:

We are looking for a Advanced Duty Collections Agent, for the accounts receivable team of the DHL Shared Service Center in Maastricht. Are you an eager financial professional? Then this position might be a perfect match!

Job Responsibility:

Manage and coordinate cash collection and query handling in an efficient and cost-effective manner aligned with process guidelines and policies
Work toward structural solutions for recurring collection issues
Communicate with service centers and gateways where shipments are held for payment
Coordinate the resolution of customs disputes according to escalation procedures
Manage databases and programs to provide timely responses to customers
Contribute knowledge and expertise to resolve recurring advanced duty collection issues
Communicate with external stakeholders
Resolve customs disputes end-to-end

Requirements:

Experience in the complex customer service field
Great communication skills
Customer oriented and empathetic
Know how to multitask and work in a team
Strong IT skills
Fluent in English and Dutch and native in German or French

What we offer:

Broad training possibilities
Bonus incentives
Dynamic and international environment
A wide range of employee benefits
A wide range of training options
Personal development

Additional Information:

Job Posted:
February 17, 2026

Expiration:
April 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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