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Advanced Duty Collections Agent

https://www.randstad.com Logo

Randstad

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Location:
Netherlands , Maastricht

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Category:
Finance

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Contract Type:
Not provided

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Salary:

2720.30 EUR / Month
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Job offer has expired

Job Description:

We are looking for a Advanced Duty Collections Agent, for the accounts receivable team of the DHL Shared Service Center in Maastricht. Are you an eager financial professional? Then this position might be a perfect match!

Job Responsibility:

  • Manage and coordinate cash collection and query handling in an efficient and cost-effective manner aligned with process guidelines and policies
  • Work toward structural solutions for recurring collection issues
  • Communicate with service centers and gateways where shipments are held for payment
  • Coordinate the resolution of customs disputes according to escalation procedures
  • Manage databases and programs to provide timely responses to customers
  • Contribute knowledge and expertise to resolve recurring advanced duty collection issues
  • Communicate with external stakeholders
  • Resolve customs disputes end-to-end

Requirements:

  • Experience in the complex customer service field
  • Great communication skills
  • Customer oriented and empathetic
  • Know how to multitask and work in a team
  • Strong IT skills
  • Fluent in English and Dutch and native in German or French
What we offer:
  • Broad training possibilities
  • Bonus incentives
  • Dynamic and international environment
  • A wide range of employee benefits
  • A wide range of training options
  • Personal development

Additional Information:

Job Posted:
February 17, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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