Advanced Customer Engineer

• Working with our Critical Account Program customers acting as the senior technical resource
• Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
• Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
• Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
• Build strong customer relationships and become a trusted advisor
• Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
• You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
• More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
• Requires some travel that should not exceed 50%
• Travel varies based on time of year, software release cycles and new hardware releases
• Location is not important as long as you are close to a major airport.

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
• Typically, 10+ years’ experience
• A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
• WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
• 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
• Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
• Using, evaluating, and developing appropriate engineering design tools and software packages
• Excellent analytical and problem-solving skills
• Conducting reviews of customer configurations and quickly identifying issues
• Strong history of troubleshooting with customers in your current or past roles
• Vendor and/or Industry certifications are a plus but not required
• Must have demonstrated the ability to pick up additional skillsets outside of comfort zone
• Excellent written and verbal communication skills
• mastery in English and local language
• Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level
• Must be willing to work as part of larger team as needed
• We are a fast-growing organization so flexibility, adaptability and a positive attitude are a must.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion